Digital Art Freelancer

• Feb 2020 - Present

Visual Artist

• May 2018 - Present

I create a variety of art ranging from home decor, paintings, illustrations, graphic designs, and photo alterations. Please view my portfolio here: https://www.jessegenesis.com/gallery.html I create a variety of art ranging from home decor, paintings, illustrations, graphic designs, and photo alterations. Please view my portfolio here: https://www.jessegenesis.com/gallery.html

Test Engineer (at Facebook)

• Nov 2018 - Oct 2019

- Investigate product quality of various Facebook applications - Use proprietary company software to investigate, track, and analyze user submitted defect/bug reports - Understand and communicate product launch risk, severity of issues, and bugs with various developer teams - Develop test cases and scenarios in order to pinpoint the root cause of product bugs - Perform Software Bisection. Process to identify change sets that result in a specific behavior change. Pinpointing a specific patch that introduced a bug or indirectly fixed a bug. Show less

Triage Specialist (at Facebook)

• Oct 2018 - Nov 2018

- Investigate product quality of Facebook’s applications - Use proprietary company software to investigate, track, and analyze user submitted defect/bug reports - Understand and communicate product launch risk, severity of issues, and bugs with various developer teams - Develop test cases and scenarios in order to pinpoint the root cause of product bugs - Investigate product quality of Facebook’s applications - Use proprietary company software to investigate, track, and analyze user submitted defect/bug reports - Understand and communicate product launch risk, severity of issues, and bugs with various developer teams - Develop test cases and scenarios in order to pinpoint the root cause of product bugs

Product Specialist

• Mar 2017 - Jan 2018

- Provide enterprise level support to educate clients about online marketing campaign management, data reporting, and advertisement spending optimization within the Marin Software platform - Familiar with marketing publisher platforms such as Google Adwords/Analytics, Bing, and Yahoo - Analyze tracking URLs and data integration mappings to QA tracking implementation - Address technical issues with the Marin Software platform - Assist clients via phone, chat, email, and web cases - Identify, reproduce, and document product defects - Create detailed defect/bug tests and reports for Operations Engineers - Assist in QA testing for new online products - Create and improve knowledge base support articles for internal employees and external clients - Proficient use of Salesforce and Jira software for case management - Google Adwords Certified Show less

Technical Support Representative - Tier 2

• Mar 2015 - Mar 2017

- Identify, troubleshoot, and resolve escalated technical issues that have been submitted by other internal departments. This applies to our websites, mobile app, and other propriatary internal company software. - Deescalate distressed clients and be the final point of contact until issue is resolved - Provide technical assistance, via phone and email, to clients who use Windows, OSX, iOS, and Android platforms - Identify, reproduce, and document product defects - Create detailed defect/bug tests and reports for Developers - Assist Developers with QA testing for our online products - Read API coding to verify processed data - Assist clients with billing & payment issues - Publish and edit knowledge base support articles for internal employees and external clients - Proficient use of SalesForce software Show less

Digital Photo Retoucher (seasonal temp)

• Nov 2014 - Dec 2014

- Worked in Adobe Photoshop to enhance photographs for acceptable print quality - Manipulate images to customer's request - Retouched 700 images during holiday overflow and finished ahead of schedule - Refer to http://www.maliciousart.com/ for portfolio - Worked in Adobe Photoshop to enhance photographs for acceptable print quality - Manipulate images to customer's request - Retouched 700 images during holiday overflow and finished ahead of schedule - Refer to http://www.maliciousart.com/ for portfolio

Technical Support Representative - Tier 2

• Oct 2012 - Jul 2014

- LAMP web server support ( Linux, Apache, MySQL, PHP ) - Assisted clients with navigating and operating control panels and email management tools (cPanel, WHM) - Proficiency in troubleshooting connection and configuration errors with Email (Outlook / Thunderbird), FTP, DNS / IP records (A, CNAME, MX), and PHP - Assisted clients with MySQL database connection errors for CMS applications (Wordpress, Joomla, and Drupal) - Used SSH in Linux console to connect to a client’s server. Created/moved/removed files. - Ran proprietary shell scripts to troubleshoot client issues. - Provided support to customers via phone, chat, email ticketing, and proprietary billing management - Multitasking - Provided support for 5 customers at a time via live chat Show less

Apple Inc. Call center technical support (seasonal contract)

• Apr 2012 - Sep 2012

- Mac OSX troubleshooting and support - Assist customers via telephone and email regarding order status, payments, refunds, delivery issues, site operation, and basic information about products/services - Effectively use proprietary software, systems and procedures to provide timely support solutions - Mac OSX troubleshooting and support - Assist customers via telephone and email regarding order status, payments, refunds, delivery issues, site operation, and basic information about products/services - Effectively use proprietary software, systems and procedures to provide timely support solutions

Digital Data Installation Technician

• Sep 2011 - Apr 2012

- Responsible for the installation, disconnection, and changes to broadband analog/digital cable, high speed data, digital telephone services (VOIP), and end-user software packages in a TCP protocol environment - Installation of home networking solutions (wired and wireless) - Responsible for the installation, disconnection, and changes to broadband analog/digital cable, high speed data, digital telephone services (VOIP), and end-user software packages in a TCP protocol environment - Installation of home networking solutions (wired and wireless)

3D Animator

• Dec 2010 - Aug 2011

- Animated biped characters in 3ds Max - Animated wrestler characters doing various fight and posing actions - Animated biped characters in 3ds Max - Animated wrestler characters doing various fight and posing actions

Dell Inc. Data Center Server Maintenance

• Aug 2007 - Jan 2008

- Maintained electrical integrity of systems used for keeping data servers running at peak performance - Maintained electrical integrity of systems used for keeping data servers running at peak performance

Interior Communications Electrician (IC)

• Jul 2001 - Jul 2007

- Six years experience in electronic communications troubleshooting and repair. - Oversee management of the communications department, with my own team consisting of 10-15 employees - Operates and performs maintenance on voice communications systems, audible alarm systems, visual warning and indicator systems, ship's control systems, navigation systems, and entertainment systems - Honorable Discharge - Six years experience in electronic communications troubleshooting and repair. - Oversee management of the communications department, with my own team consisting of 10-15 employees - Operates and performs maintenance on voice communications systems, audible alarm systems, visual warning and indicator systems, ship's control systems, navigation systems, and entertainment systems - Honorable Discharge