Jesse Donohue, MACS CP, IP3P, MRSV

IT Operations and Security Engineer at Wingate
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Mohammed E.

Jesse has been a pleasure to working with during my time at AMA. As soon as I joined, he made me feel welcomed and part of the team. He goes out of his way to help customers, solving their incident’s while also being personable. He is very technical, smart and curious and can break-down technical problems and explain them in an easy manner. I have learnt so many things from Jesse, especially when to reverse engineer a problem to come up with the best solution. I hope to work with Jesse in the future.

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Credentials

  • Certified Professional
    ACS (Australian Computer Society)
    Jan, 2023
    - Nov, 2024
  • Member
    The Royal Society of Victoria
    Jan, 2023
    - Nov, 2024
  • Member
    ACS (Australian Computer Society)
    Jan, 2023
    - Nov, 2024
  • Engineering Cisco Meraki Solutions 1
    Cisco Meraki
    Jul, 2020
    - Nov, 2024
  • ITIL Foundation
    AXELOS Global Best Practice
    Jan, 2017
    - Nov, 2024
  • (ISC)² Candidate
    (ISC)²
    Jan, 2023
    - Nov, 2024

Experience

  • Wingate
    • Australia
    • Financial Services
    • 100 - 200 Employee
    • IT Operations and Security Engineer
      • Jan 2023 - Present

  • Linkly
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Systems Engineer
      • May 2022 - Jan 2023

  • AMA Group Ltd
    • Australia
    • Automotive
    • 100 - 200 Employee
    • Cloud Systems Administrator
      • Aug 2015 - May 2022

      Microsoft On-Prem - Active Directory, AD Connect, Group Policy, DHCP, DNS, RDS Web Clusters, Failover Cluster Management, IIS, Print Management Microsoft Azure - Azure Active Directory, Multi Factor Authentication, Virtual WAN, Microsoft Endpoint (Intune), Windows Autopilot, Windows Defender, Privileged Identity Management, Virtual Machines, SQL Managed Instances & Storage. Microsoft Office 365 Deployment, Management & Licensing Microsoft System Centre Configuration Manager (SCCM) & Microsoft Deployment Toolkit (MDT) Cisco Meraki - Firewalls, Switches, Access Points, Cameras, vMX, SD-WAN Combined templates, Firewall rules, DHCP, VLANs, SSIDs, Threat and content filtering Zscaler - Cloud Security - Zscaler Internet Access & Zscaler Client Connector Exclaimer Email Signatures Canon printers & Uniflow Cloud Manage Engine - AD Manager Plus, O365 Plus, Password Manager Pro Network implementation and troubleshooting. New site rollout, hardware refresh & acquisitions. Asset Management in ITIL environment Prior roles included: Information Technology Systems Administrator & IT Analyst. Previously Capital S.M.A.R.T until acquisition by AMA Group as of October 2019. Show less

  • PYROHOST
    • Technical Consultant
      • 2004 - Aug 2021

      Website Hosting & Resellers Domains & DNS Email/Exim cPanel / WHM Administration Linux Management Managed Services & Consulting Website Hosting & Resellers Domains & DNS Email/Exim cPanel / WHM Administration Linux Management Managed Services & Consulting

  • Investorist
    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Member Support Manager
      • Jul 2014 - Aug 2015

      Investorist is an online Business to Business off the plan property platform. Over 3,000 investment agents, planners and advisors access off the plan projects across Australia. We have over $15 Billion in Australian projects listed on our site and have just launched House and Land also. At our current growth rate, we will be the biggest off the plan site in Australia by the end of year. Duties: Team management & training Task scheduling and quality assurance Project scoping & design Project & process documentation Testing & product Training Helpdesk configuration & maintenance (Zendesk) Domain acquisition, DNS & SSL Website hosting & Linux/cPanel management Marketing scheduling via Campaign Monitor, Mailchimp & Sendy End user support Reporting for CEO & Sales Manager You can find out more here: www.investorist.com Show less

  • iBoss powered by Symbio Networks
    • Telecommunications
    • 1 - 100 Employee
    • Support & Provisioning Operations (Team 2IC)
      • Aug 2011 - May 2014

      iBoss went into administration/liquidation in May 2014. Formally ispONE, iBoss were a leading wholesale telecommunications provider supplying small to medium company's a competitive and vast offering of services, specialising in: - NBN - Layer 2 ADSL Products - PSTN & ISDN Products - ULL & Naked DSL - Mobile Telephony - Mobile Broadband - Email & Web Hosting - Managed and business grade services Upstream providers included: Telstra Optus National Broadband Network AAPT iPrimus Vocus Engin Duties included: Level 2/3 Support Service Provisioning Fault lodging, followups and escalations Rapport with upstream providers Copyright infringement & network abuse reports Unwelcome calls complaints Liaise with state and federal police for subscriber warrant requests. Show less

  • Dodo Services
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Provisioning Specialist (Team 2IC)
      • May 2006 - Jul 2011

      Roles included; Provisioning Specialist (Team 2IC) Previous - Level 2/3 Night shift Technical Support & Senior Customer Service Previous - Level 1/2 Technical Support Duties: Service activation Customer setup Troubleshooting Billing investigations Retention & cancellations Point of escalation Operations reviews with upstream providers Team management & training Specialising in: Telephony Voice & ADSL/ADSL2+ Prepaid & Postpaid Mobile Mobile Broadband Dial-up Internet Email Hardware testing Show less

Education

  • DDLS
    Deploying and Managing Windows 10 Using Enterprise Services, Microsoft
    2018 - 2018
  • Box Hill Institute
    Cisco Certified Network Associate
  • WYN Training
    Certificate IV in Small Business Management
    2013 - 2013
  • WYN Training
    Certificate IV in Fitness (Personal Training)
    2013 - 2013
  • Australian Fitness Academy
    Cert III in Fitness (Gym Instructor)
    2012 - 2012

Community

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