Experience

Share Our Spare

• United States
• Non-profit Organizations
• 1 - 100 Employee

• • May 2022 - Present

• • Aug 2021 - Present

• • Aug 2020 - Aug 2021



DePaul University

• United States
• Higher Education
• 700 & Above Employee

• Assignments Coordinator

  • Aug 2016 - Aug 2020

  • Assigns students to campus housing units and acts as the main point of contact for parents, students, and university staff regarding assignment and housing charges • Manages the processing of all housing agreements for 3,000+ students, as well as the processing of all housing forms, including waitlist, room change, room reassignment, meal plans, summer and winter housing agreements • Proficient with housing management software (StarRez and Peoplesoft etc.) • Develops and distributes mass communications to students and families • Maintains relationships with other departments to assign special groups to campus housing • Processes cancellation requests, as needed • Trains, schedule, and evaluate 7 student employees Show less



Mercy Housing

• United States
• Non-profit Organizations
• 700 & Above Employee

• Assistant Property Manager

  • Jul 2015 - Aug 2016

  • Acted as the main point of contact for inquiries regarding renting a unit in the building • Maintained accurate tenant ledgers, through tenant relationship software • Collected rent, made deposits, and managed housing assignments based on unit criteria • Executed initial applications and completed annual leasing, ensuring tenants records followed affordable housing regulations • Oversaw maintenance staff of 3 and prioritized maintenance • Managed property waitlist (consistently 400+ applicants) • Collaborated with case management team to ensure health, safety, and peaceful enjoyment for all tenants • Consistently collected 92%+ of total rent per month (Top collecting building in the area) Show less



Apartments.com

• United States
• Software Development
• 300 - 400 Employee

• Accounts Receivable Analyst

  • Sep 2013 - Jul 2015

  • Reviewed 3,000+ accounts and made collection attempts via phone and email • Consistently the top collector (based on having the lowest number of cancelled accounts) • Analyzed customer’s billing discrepancies and made corrections by processing cancellations, credits, refunds, applying misapplied payments, and writing off debts • Proficient in customer relationship management software (SalesForce) • Met and exceeded monthly goals • Reviewed payment history to approve orders for customers with high credit risk • Managed third party compliance companies by red-lining contracts and processing invoices • Trained new hires in finance as well as sales department on collection procedures Show less