Implementation Specialist

• Apr 2022 - Present

Surveillance Supervisor

• Jul 2020 - Apr 2022

Responsible for all actions and activities that occur on the shift. Protecting assets of the Seminole Tribe and observe and report any irregularities. Strong understanding of Internal Control Standards, Gaming Code, Florida Gaming Compact, and Casino Policy and Procedures. Monitored and coached agents to maximize productivity by implementing a variety of techniques and strategies to meet and exceed personal and professional goals.

Surveillance Agent

• May 2019 - Jul 2020

Observed and monitored Casino operations in order to identify violations of the Seminole Tribal gaming commission approved policies and procedures, tribal internal control standard, and identify theft of Tribal assets. Assiduously maintained constant surveillance throughout the Casino, looking to identify irregularity or illegal gaming activities. Monitored the transfer of all Casino chips, cash, and funds allocated within the Casino. Maintained daily activity reports and dossiers and completed incident reports to note relevant information pertaining to irregularity that occurred on property.

Bartender

• Mar 2019 - Apr 2022

Created brand awareness with guests and established connections that promoted guest returns and increased daily sales reports. Comprehensive knowledge of inventory on hand, drink mechanics, and drink specials used to upsell and promote house specialty cocktails. Demonstrated impeccable ability to keep work space organized, stocked and clean to ensure maximum efficiency for daily activities Created brand awareness with guests and established connections that promoted guest returns and increased daily sales reports. Comprehensive knowledge of inventory on hand, drink mechanics, and drink specials used to upsell and promote house specialty cocktails. Demonstrated impeccable ability to keep work space organized, stocked and clean to ensure maximum efficiency for daily activities

Sales And Marketing Specialist

• Sep 2018 - Jan 2019

Created new business while leaving customers knowing that they made an informed decision, in addition to, maintaining and expanding relationships with existing Sprint customers by using a consultative sales approach. Utilized sales leads by collecting accurate information and optimizing sales channels. Performed with an above average conversion rate and recognized for consistency in quality assurance. Created new business while leaving customers knowing that they made an informed decision, in addition to, maintaining and expanding relationships with existing Sprint customers by using a consultative sales approach. Utilized sales leads by collecting accurate information and optimizing sales channels. Performed with an above average conversion rate and recognized for consistency in quality assurance.

Renaissance Games Supervisor

• Jan 2011 - Mar 2014

Seasonal job from January - March each year. Inspection of safety equipment, time management, facilitated the transportation of money to deposits. Responsible of debriefing new employees on proper procedures and policies. Daily management of monetary pickups from gaming booths. Seasonal job from January - March each year. Inspection of safety equipment, time management, facilitated the transportation of money to deposits. Responsible of debriefing new employees on proper procedures and policies. Daily management of monetary pickups from gaming booths.