Experience

Archbishop Mitty High School

• 1 - 100 Employee

• Technicial Support Lead

  • Sep 2015 - Present

  • Assists in overseeing the direction and workload of outside technical support vendors and their projects • Diagnoses and troubleshoots hardware, network, and related software problems • Provides technical input to assist site administration with the development and implementation of technology plans • Assists in the development of networking and technology use policies • Provided installs and maintenance of technology systems and software, digital classroom systems, computers, networking and wireless systems, and server-related equipment • Provides the assessment, prioritization, and delegation of work requests • Co-coordinates with outside contractors and administration during new or remodeling construction to verify work schedules and future needs • Tests and evaluates new equipment and systems for possible year to year upgrades Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Apple Solutions Consultant

  • Apr 2015 - Oct 2015

  Oversee sales, merchandising, and operations of Best Buy Store in Modesto, CA. Increase revenue by achieving quarterly sales quotas and financial metrics. Conducting weekly seminars and daily one-on-ones to help increase traffic, sales and product knowledge among customers.Responsibilities include, but are not limited to:•Growing sales of Apple-based solutions to consumer and professional customers.•Building a community of loyal Apple customers who return to the store for service, support, and future purchases of Apple and related 3rd party products.•Training the reseller’s store team members on selling Apple hardware, software, and accessories.•Working in a sales-driven and results-oriented environment where financial rewards are based on metrics results.•Developing the store’s Apple business by building a strong, influential, collaborative business relationship with the reseller’s management and sales team.•Remaining well-versed and educated on Apple-branded and related 3rd party products and being able to present Apple based solutions in formal as well as informal settings.•Maintaining merchandising and visual standards according to Apple and reseller standards.•Analyzing and reporting business results and trends.•Delivering optimal customer service through professionalism and product knowledge. •Creating and modifying business plans to achieve goals Show less

• Leader on the Floor

  • Jan 2015 - Apr 2015

• Apple Genius

  • Nov 2010 - Jan 2015

  •Consistently rated as a top performer among an award winning team.•Proactively worked with leadership to continue best practices on multitasking•Provided at bar technical support appointments for all Apple devices and software programs to maximize customer satisfaction and enhance customer relationships (averaged 30 appointments per day).•Selected to lead course guided workshops on Family Room procedures•Mentored new hires in all aspects of their roles and the Family Room Journey•Escalated unknown emerging issues in Apple’s hardware and software to various departments•Certifications: OSX Troubleshooting and ACMT (Apple Certified Mac Technician)•Partnered with management to implement rollouts of new processes throughout the Family Room•Reported to direct management and leadership for our metrics including NPP strategies for improvement with respect to our quarterly goals Show less



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Agent

  • Jun 2008 - Nov 2010

  • Managing team on a daily basis • Initiate and execute new corporate directives • Provided excellent customer service while problem solving computers • Provided tech support to all customers that come into the store • Provided Second level tech support in store • Mentor new hires and new promotions in policy and procedure • Resolve customer conflicts • Repair and maintain customer relationships in fast pace, high volume environment • Conduct private learning sessions with a high satisfaction rating • transfer customer data from old computer to new computer • Diagnose and repair PC and Mac computers. Both hardware and software technical issues Show less



Perma Touch

• United States

• Area Owner

  • Jan 2001 - May 2008

  •Managed a mobile paint service of 14 accounts billing in excess of over $80,000 annually. •Increased sales by 60% in a 4-city territory over previous owner. •Led the company to profitable gains 7 out of 7 years • Established an alternative program to benefit our customers to profit on their monthly sales and to provide trust. •Managed a mobile paint service of 14 accounts billing in excess of over $80,000 annually. •Increased sales by 60% in a 4-city territory over previous owner. •Led the company to profitable gains 7 out of 7 years • Established an alternative program to benefit our customers to profit on their monthly sales and to provide trust.