Experience

mushie

• United States
• Online and Mail Order Retail
• 1 - 100 Employee

• Customer Experience Supervisor

  • Jul 2022 - Present



Morphe

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Operations Manager

  • Aug 2019 - Jul 2022

  -Troubleshooting areas of opportunity regarding sales associates’ performance to further develop their makeup application and education skills all while enhancing the customer experience.-Handling 5,000+ items of inventory monthly through shipment receiving, processing, and merchandising on the sales floor according to updated floor plans and campaigns. - Disseminating important information from weekly district manager meetings to 15-20 sales associates to create a consistent experience across all stores.- Giving feedback and necessary coaching to sales associates to course correct or reinforce appropriate behaviors to uphold the Morphe brand.- Training new sales associates from beginning of onboarding, including product education, and expected behaviors to uphold the Morphe brand. - Assessing the needs of the business through hourly reports to exceed or meet store metrics.- Altering the hourly behavior focus of sales associates to maintain 40% customer conversion. - Using JobScore to recruit and interview new candidates for full-time, part time, and seasonal positions. - Properly opening and closing the store, maintaining highest sanitation practices and store cleanliness, and ensuring safe cash handling procedures.



Lush Fresh Handmade Cosmetics North America

• Canada
• Personal Care Product Manufacturing
• 700 & Above Employee

• Regional Visual Merchandiser

  • Sep 2016 - Aug 2019

  Trained 22 shop managers on new visual merchandising standards during quarterly visits.Conveyed results across multuple departments for easy accessibility, via Google Docs and webinars.Collaborated with team members to create new auditing tools for company use.

• Manager in Training

  • Apr 2015 - May 2017

  Hired and trained 30+ new associates and developed them into efficient team members with excellent product knowledge.Created original posts and responded to customers on shop's Facebook page.Analyzed sales data monthly to increase sales over the previous year by at least 5%.Networked with other shop managers in the mall to create positive relationships and expand the company's reach.

• Floor Lead

  • May 2013 - Apr 2015

• Sales Associate

  • May 2012 - May 2013



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • May 2011 - Aug 2011

  Assisted customers with finding appropriate merchandise. Organized individual displays based on specified guidelines. Managed cash register to ensure correct balance at the end of the shift. Assisted customers with finding appropriate merchandise. Organized individual displays based on specified guidelines. Managed cash register to ensure correct balance at the end of the shift.



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Carhop

  • May 2009 - Aug 2011

  Extensive training in customer service to ensure satisfaction and encourage customers to return. Responsible for collecting and managing cash to ensure correct balance at the end of the shift. Maintained quality and cleanliness of the establishment. Extensive training in customer service to ensure satisfaction and encourage customers to return. Responsible for collecting and managing cash to ensure correct balance at the end of the shift. Maintained quality and cleanliness of the establishment.



Gymnastics Plus

• Gymnastics Coach

  • Apr 2008 - Feb 2009

  Experience involved working with children in a playful and educational setting. Responsible for ensuring customer satisfaction while hosting children's birthday parties. Managed cleanliness and overall atmosphere of the workplace. Experience involved working with children in a playful and educational setting. Responsible for ensuring customer satisfaction while hosting children's birthday parties. Managed cleanliness and overall atmosphere of the workplace.