Experience

First Texas Homes

• United States
• Real Estate
• 100 - 200 Employee

• Warranty Technician

  • Jul 2016 - Present

  • Establishes proper warranty expectations with every client by communicating throughout the process • Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled it is completed on the first trip. • Documents and tracks all client services through completion using Punchlist Manager Software • Monitors and manages trades for responsiveness, professionalism, and quality of work performed • Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs Show less



MLD Mortgage Inc./DBA The Money Store

• Banking
• 1 - 100 Employee

• Loan Coordinator

  • Dec 2015 - Jul 2016

  Customer Service Serve as initial point of contact for the program. Act as a liaison between borrower, underwriter, loan originator and lender. Provide customer with timely and periodic status updates of their loan application Customer Intake and Data Entry Collect required documents from applicants and follow up on missing items Establish, maintain and update files, database record and records. Order credit report, title reports Customer Service Serve as initial point of contact for the program. Act as a liaison between borrower, underwriter, loan originator and lender. Provide customer with timely and periodic status updates of their loan application Customer Intake and Data Entry Collect required documents from applicants and follow up on missing items Establish, maintain and update files, database record and records. Order credit report, title reports



Jdaehealth

• United Kingdom
• Wellness and Fitness Services

• Account Manager

  • May 2012 - Nov 2014

  Support and Manage Project Team in Client Implementations Create and maintain project plans, outstanding issues list Manage project activities, monitor project deadlines Act as liaison with client Assist VP in ensuring that client implementations remain on target and within scope. Support and Manage Project Team in Client Implementations Create and maintain project plans, outstanding issues list Manage project activities, monitor project deadlines Act as liaison with client Assist VP in ensuring that client implementations remain on target and within scope.



West Corporation

• Türkiye
• Computer and Network Security

• Account Manager

  • Jul 2007 - Nov 2014

  Account Manager • Responsible for the overseeing of the automated notification solution for the Pharmacy group. • Develop project plans and coordinate the completion of all new program setup and account maintenance activities. • Create, develop and analyze detailed Excel spreadsheets to continuously enhance the business relationship with each clients account and handling timely resolution of escalated client service request. Account Manager • Responsible for the overseeing of the automated notification solution for the Pharmacy group. • Develop project plans and coordinate the completion of all new program setup and account maintenance activities. • Create, develop and analyze detailed Excel spreadsheets to continuously enhance the business relationship with each clients account and handling timely resolution of escalated client service request.



WAGE WORKS

• United States
• Financial Services
• 300 - 400 Employee

• Account Manager

  • Aug 2006 - Jul 2007

  Account Manager/Contract Manager • Responsible for the management of Cobra Health Company client accounts for approximately 22 companies, nationwide. • Provide transition oversight for clients and individual organizations to ensure appropriate processes are in place to maintain Cobra Health care benefits. • Create, develop and analyze detailed Excel spreadsheets designed to maximize organizational dollars through customizing health care plans for clients. Account Manager/Contract Manager • Responsible for the management of Cobra Health Company client accounts for approximately 22 companies, nationwide. • Provide transition oversight for clients and individual organizations to ensure appropriate processes are in place to maintain Cobra Health care benefits. • Create, develop and analyze detailed Excel spreadsheets designed to maximize organizational dollars through customizing health care plans for clients.



Healthcare Connections

• United States
• Human Resources Services
• 1 - 100 Employee

• Education and Training Specialist

  • Oct 2002 - May 2006

  Education and Training Specialist • Improved new employee productivity by 70% through the development and implementation of a new employee on-boarding orientation. • Developed and delivered organizational HIPAA training for approximately 150 employees. • Reduced training expenses by 25% through restructuring, redesigning and development of training material and methodologies. Education and Training Specialist • Improved new employee productivity by 70% through the development and implementation of a new employee on-boarding orientation. • Developed and delivered organizational HIPAA training for approximately 150 employees. • Reduced training expenses by 25% through restructuring, redesigning and development of training material and methodologies.