Experience

MedAssist USA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Human Resources & Technology

  • Apr 2021 - Present

  New York, United States As the Director of HR & Technology at MedAssist USA, I am responsible for driving strategic HR and technology initiatives that enhance organizational performance and employee engagement. Leveraging a dynamic skill set in both human resources and technology, I lead the following key responsibilities: 🔹 HR Strategy: Crafting and executing HR strategies that align with MedAssist USA's business goals, fostering a positive work culture, and nurturing talent through effective talent… Show more As the Director of HR & Technology at MedAssist USA, I am responsible for driving strategic HR and technology initiatives that enhance organizational performance and employee engagement. Leveraging a dynamic skill set in both human resources and technology, I lead the following key responsibilities: 🔹 HR Strategy: Crafting and executing HR strategies that align with MedAssist USA's business goals, fostering a positive work culture, and nurturing talent through effective talent acquisition, performance management, and employee development programs. 🔹 Technology Innovation: Overseeing the implementation and management of cutting-edge technology solutions to streamline operations, enhance productivity, and improve the employee experience. 🔹 Cross-functional Collaboration: Collaborating with cross-functional teams to ensure seamless integration of HR and technology strategies, fostering synergy between departments to drive growth and success. 🔹 Compliance and Policy: Ensuring adherence to labor laws, regulations, and company policies, while implementing best practices that uphold MedAssist USA's commitment to ethical and legal standards. 🔹 Change Management: Leading organizational change initiatives by effectively communicating technology-driven transformations and guiding teams through periods of transition. 🔹 Data-Driven Insights: Utilizing data analytics to drive decision-making, offering valuable insights into employee trends, performance metrics, and technology utilization to optimize processes. With a proven track record of aligning HR and technology to achieve strategic objectives, I am dedicated to fostering a collaborative environment that empowers employees and drives innovation Show less



Bente Family Chiropractic

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Office Manager

  • Sep 2019 - Apr 2021

  Westwood, New Jersey, United States • Train a productive Medical office Team • Oversees front desk, medical records, and back office department • Assist with preparing staff work schedules and assign specific duties • Ensure clinical safety procedures are in place and followed • Abides by HIPAA laws regarding of sharing of personal medical information • Perform Chiropractic Assistant duties if necessary • Promote Excellent customer service • Supervise administrative activities directly related to providing… Show more • Train a productive Medical office Team • Oversees front desk, medical records, and back office department • Assist with preparing staff work schedules and assign specific duties • Ensure clinical safety procedures are in place and followed • Abides by HIPAA laws regarding of sharing of personal medical information • Perform Chiropractic Assistant duties if necessary • Promote Excellent customer service • Supervise administrative activities directly related to providing adequate patient care. • Work cooperatively with medical staff to provide patients quality care • Explaining health insurance benefits, deductible, and coinsurance to patients. • Closing out the financials and stats at the end-of-the day • Creating systems to help streamline the office flow and train the rest of the team on new procedures. • Setting up practice management software and creating digital systems that helps with automation and tracking of stats and financials. • Use Eclipse Practice Management Software to schedule patients, scan all documents, schedule appointments and store all necessary insurance and patient information Show less



Dunkin'​ Brands

• Multi-Store Manager

  • Sep 2017 - Sep 2019

  Bergen County, New Jersey, United States • Independently manage three high-volume, fast-paced Dunkin’ Donuts franchises (Emerson, Norwood, Paramus Route 4) • Set goals and prepare/execute action plans to maximize profitability and improve key performance indicators to increase sales and surpass production, productivity, quality, and guest service standards o Increased average ticket 31% and total sales 22% YoY by training team members in suggestive sales tactics o Decreased drive-through wait time from average of 3.5… Show more • Independently manage three high-volume, fast-paced Dunkin’ Donuts franchises (Emerson, Norwood, Paramus Route 4) • Set goals and prepare/execute action plans to maximize profitability and improve key performance indicators to increase sales and surpass production, productivity, quality, and guest service standards o Increased average ticket 31% and total sales 22% YoY by training team members in suggestive sales tactics o Decreased drive-through wait time from average of 3.5 minutes to 2 minutes, beating corporate standard of 2.5 minutes by increasing production efficiency o Decreased variable costs from 43% to 39% through careful inventory optimization and introduction of new shift schedule to minimize superfluous labor overlap at opening and closing times • Provide thoughtful and effective customer service and conflict resolution to 700+ customers per day • Handle all store finances including: taking daily, weekly, and monthly inventory; counting money; and completing vendor orders weekly and as needed • Oversee diverse team of 65+ crew members to ensure fast and efficient performance. Train and assess performance and morale of each employee. Staff shifts appropriately to balance guest service goals with cost savings • Execute in-restaurant marketing promotions and new product roll-outs in a timely and enthusiastic manner • Balanced working 60-75 hour weeks with full-time college enrollment • Promoted four times over three years, beginning as crew member at one store to advanced leadership of three locations due to: unmatched work ethic and initiative, stellar leadership skills, and excellent customer service • Serve in additional capacity as rotating consultant to franchise owner: brought in to a variety of locations throughout the county on an ad-hoc basis to assess improvement opportunities; implement changes; and monitor results Show less



Old Tappan Pizza

• United States
• Restaurants

• Store Manager

  • Feb 2013 - Aug 2017

  Old Tappan, NJ • Created and implemented online presence including website, marketing, digital coupons, and online ordering system which increased restaurant visibility and sales volume • Trained and managed team of 12 employees • Provided professional customer service ensuring that all guests were welcomed, treated with courtesy and served promptly • Processed and filled customer food orders including preparing dishes quickly and accurately in accordance with all code and restaurant standards