Experience

WCUI School of Medical Imaging

• United States
• Higher Education
• 1 - 100 Employee

• Regional Information Technology Manager

  • Feb 2022 - Present

  Manage multiple sites; Hardware Inventory, Network Infrastructure, Door Access Control Cybersecurity Initiative; Budget, Installation, Configuration (S1 EDR, Azure Intune, NIST) Security Awareness Training implementation (KnowBe4) Manage ISP, Firewall, Server, and Network upgrades (SonicWALL, Ubiquiti, TPx) Manage multiple phone systems; Dove Phones, Twilio, Ringcentral, Cox, Verizon Vendor and Contract Management (ISPs, Printers, Phone Systems, etc.) Manage Ticketing System (Zendesk); creation of forms, reports, SLAs Show less


Your Goofy Tech Guy
• Technology Trainer

  • Aug 2021 - Present


Christ's Church of the Valley

• United States
• Religious Institutions
• 200 - 300 Employee

• Stars Program Associate

  • Jan 2021 - Nov 2021

  Actively promote and connect CCV STARS with the local community Recruit and train a volunteer base of coaches for soccer Contribute with implementation of various sports and character curricula: Support efforts of league, field and team scheduling Lead team placement functions supporting STARS ministry Manage facility and equipment inventory Support all communication with coaches Support the spiritual direction of STARS through More Than A Game program Recruit volunteers for various first impressions and operational tasks Lead set up and take down for game day events Support the integration of the STARS ministry with CCV Neighborhood, Kids, and Students ministries Show less



Aspen University

• United States
• Higher Education
• 100 - 200 Employee

• Senior Information Technology Manager

  • Jan 2019 - Jun 2021

  LMS Management/Integration/Vendor CollaborationEquipment Management and PurchasingProject Management & Site Build-outsTech Support Systems Management (Ticketing System)Softphone ManagementVendor Management and Relationship BuildingSoftware License ManagementTech Policies and Procedures

• IT Support Specialist

  • Mar 2017 - Jan 2019

  Manage office IT Infrastructure for both Phoenix and Denver locationsServing as the initial point of contact to support employee requests, analyze problems and escalate issues when necessaryLog incidents and end user requests, identify recurring problems, and provide necessary workarounds, fixes, and solutionsDeploy and support computer hardware, software, and printersDeploy and support network equipment, and connectionsManage workstation and network monitoring, and deployment for multiple officesTrack and document IT hardware and software inventoryDocument IT processes and proceduresSupport 3rd party tools, and applications Show less



Tech 4 Life Computers, LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Manager/Tech

  • Jul 2012 - Mar 2017

  Managed 4 Computer Technicians daily (scheduling, training, support) Initiated Customer Feedback forms/surveys to maintain customer and business relationships Oversaw and consulted with business customers to optimize business work flow Created and taught customized training courses for local libraries and businesses Managed servers/workstations/firewalls/routers/modems/VPNs daily Installed all major consumer electronics (Apple TV, Fire TV, Chrome cast, Google Home, Amazon Echo) Installed and configured advanced Home Theater Systems Advanced remote programming (Infrared, Radio Frequency, and Bluetooth) Managed and coordinated inventory of all products and services Created customized reporting to track hours billed, inventory, and productivity Show less



Best Buy

• Retail
• 700 & Above Employee

• Best Buy Mobile Sales Consultant

  • Oct 2003 - Jan 2013

  Thoroughly trained by representatives from various brands on their select product knowledge Weekend training in California on expanded product knowledge and business material Training with the Geek Squad’s Installation Team (Automotive and In-Home) The constant training of new and existing employees at Best Buy Successfully worked in and excelled in every department of the store Thoroughly trained by representatives from various brands on their select product knowledge Weekend training in California on expanded product knowledge and business material Training with the Geek Squad’s Installation Team (Automotive and In-Home) The constant training of new and existing employees at Best Buy Successfully worked in and excelled in every department of the store



CTDI

• United States
• Telecommunications
• 700 & Above Employee

• Headend Engineer

  • Mar 2010 - Sep 2011

  Maintained System Latency (DNCS, AppServer, Network Administration) Generated schematics, diagnostics, procedures, and status reports Dealt with RF (CATV) technology on a daily basis (QAM’s, QPSK’s, Sencore Streamers) Information Technologist (hard drive imaging, proprietary software installation, computer maintenance) Communicated with Cox, Cisco, and other professional companies daily Stanley Security System Management/Maintenance Management of Cisco Routers/Switches Managed/Orchestrated transition from SARA to ROVI on SA Cable Boxes at CTDI for Cox Show less