Experience

Emesent

• Australia
• Aviation & Aerospace
• 100 - 200 Employee

• License Adminstrator

  • May 2023 - Present



Simpro Software

• Australia
• Software Development
• 300 - 400 Employee

• Administrative Coordinator

  • Dec 2021 - May 2023



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Communications Consultant

  • Aug 2020 - Jul 2021

  • Anticipating new product launches and memorising multiple product bundles to allow customers to have informed decisions • Undertaking comparative analyses between multiple competitors to demonstrate to customers the features and benefits of the business • Effectively communicating terms and conditions with clients, reducing confusion and customer complaints • Analysing business and individual targets and putting in place strategies to achieve and exceed these • Receiving consistent top-tier ratings for customer service satisfaction Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Assistant Team Leader and Senior Sales Consultant

  • Sep 2017 - Nov 2020

  • Effectively managing a team of 5-9 other consultants during my time as an Assistant Team Leader. • Observing world news crises to understand how this directly affects the business, stakeholders and customers. • Anticipating customer needs and providing them with high quality service while upholding company standards and values to ensure customer satisfaction • Assessing customers’ needs and wants and being able to curate a tailor-made product showing the features and benefits. • Actively stay informed about our products including any latest sales, offering and loyalty programs. Show less



Mount Gravatt Environment Group

• Community Internship Volunteer

  • Feb 2016 - Jun 2016

  Key Roles: - Developing Business Communication skills - Understanding environmental impacts - Demonstrating alternatives and ways of reducing environmental impacts - Becoming environmentally conscious - Giving back and building rapports with communities Key Roles: - Developing Business Communication skills - Understanding environmental impacts - Demonstrating alternatives and ways of reducing environmental impacts - Becoming environmentally conscious - Giving back and building rapports with communities