Experience

Atlanta Symphony Orchestra

• United States
• Performing Arts
• 100 - 200 Employee

• Front of House Manager

  • Aug 2014 - Present

  While in this position I maintained detailed information regarding all events in Symphony Hall and disseminating that information to the Woodruff Arts Center, event staff, and ushers. My responsibilities also encompassed maintaining our volunteer ushering program, organizing customer service training sessions, and managing the volunteer lists for all events. I have overseen scanner repairs and coordinated hall repairs with arts center staff. My primary function as the Front of House Manager was to manage the experience of each patron and insure that our guests left our facility safely and without incident.• Reformed the ASO’s volunteer usher program and streamlined our operating processes• Managed a volunteer database over of over 600 generous volunteers and a part-time assistant• Improved the customer service level for patrons and helped cultivate new relationships with our guests• Oversaw the Front of House program while also maintaining the hall schedule, contracted service agreements, and rental engagements

• Orchestra Operations & Hall Rental Coordinator

  • Jun 2013 - Aug 2014

  I managed the everyday scheduling for Atlanta Symphony Hall, and coordinated and executed all rental engagements. It was my responsibility to cultivate and maintain relationships with all rental clients. I also oversaw the rental of orchestral instruments and repairs, represented the ASO at facilities meetings, and arranged all bus travel arrangements. My responsibilities also included coordinating the logistics of the archive recording and radio broadcast team and operational details for contracted services. In addition, I assisted in the creation and administration of the yearly orchestra service schedule and schedule change memos. • Supervised a $70,000 capital project that changed the infrastructure inside Symphony Hall• Exceeded rental financial goals, cultivated a new client base, and administered an analysis of the rental program and a new pricing structure• Promoted new and existing technologies to build and maintain the schedule for Symphony Hall• Cultivated great relationships with rental clients and supervised several tremendous rental experiences

• Group and Corporate Sales Assistant

  • Oct 2012 - Jun 2013

  I executed administrative tasks such as answering phones, emails, messages, and processing group orders for the group and corporate sales office. Furthermore, I planned and organized additional events to better our patron's experiences. My duties also encompassed the collection and distribution of important data for logistical reports and processing orders from daily deals sites and large corporate clients.• Managed a large number of customer accounts and built positive relationships to better our customers experience and ensure their future patronage• Developed and executed ideas to increase our audience numbers on a weekly basis

• Sales Associate

  • Jun 2012 - Oct 2012

• Intern

  • Jan 2012 - May 2012

  While in this position I performed a multifaceted role with the ASO’s Operations department that included several roles. I provided clerical and administrative support to staff and executives, coordinated air travel and hotel arrangements, distributed agendas, and researched new information regarding collective bargaining agreements. I also maintained files and records and provided administrative and logistical support to the General Manager.• Collaborated with Artist Assistant in aiding guest artists, preparing the artist’s suites, constructing welcome packets, creating informative documents, and managing artist merchandise booths• Prepared, issued and monitored execution of rental and instrumental contracts and agreements• Aided in compiling data, data entry, and organization of an orchestra archive