Experience

Wymac Gaming Solutions
• Australia
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Technical Support Professional

  • Jan 2021 - Present


Scientific Games

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Technical Project Manager

  • Mar 2005 - Aug 2020

  • Managed corporate showroom • Maintained servers, network, slots, player tracking system, bonusing software, ETG table systems, bar tops, and casino signage • Provided support to field service and systems teams for player tracking and system bonusing software • Identified client system requirements and software customizations • Implemented and managed scope, schedule, budget, resources, and quality assurance for client contracts, deliverables, and implementations • Managed company hardware and software product installations • Translated client requirements and worked with developers to create solutions that ensured client needs were met • Provided demonstrations of custom technology products to prospective clients • Developed and implemented deployment plans for infrastructure at customer locations • Provided transitional training and documentation to customers • Led customer site implementations of in-game slot hardware and slot floor network • Led Tier 3 support for networked gaming



Connecting Point Computers

• United States
• IT Services and IT Consulting

• Network Technician

  • Dec 2003 - Jan 2005

  • Built and managed trusted relationships with all clients to ensure company and product satisfaction • Provided managed services support to the client in pre- and post-implementation phases • Identified, researched, and resolved technical problems • Installed, implemented, and configured upgrades and complete solutions on-site • Provided pre- and post-sales management of implementation to determine and ensure compliance requirements and product readiness • Conducted on-site technical training, sales training, and go-live support for employees, partners, and customers • Installed, implemented, and configured upgrades and complete solutions on-site • Diagnosed software and hardware issues in the field • Replaced and installed mechanical and electrical components on all units



CONSOLIDATED RESORTS, INC.

• United States
• Real Estate

• Desktop Support Technician

  • May 2002 - Feb 2003

  • Identified, researched, and resolved technical problems • Provided network and desktop support for call center • Identified, researched, and resolved technical problems • Provided network and desktop support for call center


Bank of America
• United States
• Banking
• 700 & Above Employee
• Lan Consultant

  • 1995 - 2001

Computerland
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Manager

  • 1991 - 1995