Experience

American Airline Cargo

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Compliance Agent/Others

  • Jul 2016 - Present

  Compliance Agent: • Direct the development or implementation of compliance-related policies and procedures in appropriate operational areas • Contacting companies to address any issue with the shipment and the necessary action to correct any problems • Communicate with management, seek clarification on issues or dilemmas, or report irregularities • Review and prevent shipping any cargo shipment that gone through incorrect procedure • Identify compliance issues with undesirable conditions and areas requiring improvement • Insure security paper and other paperwork are following regulatory guidelines • Correcting problems found in document, cargo shipment, and in system data • Evaluating information to determine compliance with standards • Interpreting information for other employees to understand • Communicating with Supervisors, Peers, or Subordinates • Aid others that need assistance • Identification of root causeFront Counter: • Provide helpful assistance to customers • Organization and filing paperwork orderly • Correct information when data doesn't match • Contacting company to resolve shipment issues • Trained and guide new employees of proper procedure • Verifying and update shipment information in the system • Search and locate cargo shipment in the system and warehouse • Prepare signature document for customer to pick up shipment.Receiving Dock: • Identify and re-book any late tendered cargo shipment • Correcting information errors in cargo system and documents • Contacting customer/company for any issues with their shipment or documents • Prepare necessary paperwork and proper document for cargo shipment to be unloaded • Evaluating documents thoroughly for any missing or inaccurate information needed to be corrected



Bo Mei Restaurant

• United States
• Appliances, Electrical, and Electronics Manufacturing

• Manager/Waiter/Accountant

  • May 2002 - Aug 2008

  Waiter:• Addressed Customer’s needs• Guided, directed, and instructed new employees• Maintained relationships with customers• Update and use job-related knowledge to increase productivity• Translator between Non-English and English employeesAccountant:• Assembled profit and loss statements• Monitored and reviewed accounting and related system reports for accuracy and completeness• Prepare and review revenue, expense, payroll entries, invoices, and other accounting documents• Resolved accounting discrepanciesCustomer Service:• Consulted with customers about their needs or their wants• Resolved customer complaints about food quality or serviceTemporary Manager:• Maintain budget and employee records, prepare payroll, and pay bills• Overseen quality of imported food• Total receipts and balance against sales, deposit receipts, and lock facility at end of day Inventory Management:• Monitoring supplies and materials that are available• Ensure supplies and materials are restocked and organized