Experience

Aetos Systems, Inc.

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Telecommunications Engineer

  • Oct 2017 - Present

  • Maintain telephone central office and ancillary systems for Kennedy Space Center to include Cisco Call Manager, Cisco Unity voice mail, Cisco Emergency Responder, Siemens EWSD telephone switching system, Vesta E911 System, and Secure Logix ETM platform trunk monitor • Perform software modifications in support of daily adds, moves, and changes associated with telephone work orders affecting a myriad of telephony devices with various signaling properties • Execute hardware/software… Show more • Maintain telephone central office and ancillary systems for Kennedy Space Center to include Cisco Call Manager, Cisco Unity voice mail, Cisco Emergency Responder, Siemens EWSD telephone switching system, Vesta E911 System, and Secure Logix ETM platform trunk monitor • Perform software modifications in support of daily adds, moves, and changes associated with telephone work orders affecting a myriad of telephony devices with various signaling properties • Execute hardware/software upgrades to VoIP infrastructure to maintain functional/security compliance • Complete daily, weekly, and monthly preventive maintenance inspections/activities on assigned equipment assets and initiate corrective maintenance actions when necessary Show less • Maintain telephone central office and ancillary systems for Kennedy Space Center to include Cisco Call Manager, Cisco Unity voice mail, Cisco Emergency Responder, Siemens EWSD telephone switching system, Vesta E911 System, and Secure Logix ETM platform trunk monitor • Perform software modifications in support of daily adds, moves, and changes associated with telephone work orders affecting a myriad of telephony devices with various signaling properties • Execute hardware/software… Show more • Maintain telephone central office and ancillary systems for Kennedy Space Center to include Cisco Call Manager, Cisco Unity voice mail, Cisco Emergency Responder, Siemens EWSD telephone switching system, Vesta E911 System, and Secure Logix ETM platform trunk monitor • Perform software modifications in support of daily adds, moves, and changes associated with telephone work orders affecting a myriad of telephony devices with various signaling properties • Execute hardware/software upgrades to VoIP infrastructure to maintain functional/security compliance • Complete daily, weekly, and monthly preventive maintenance inspections/activities on assigned equipment assets and initiate corrective maintenance actions when necessary Show less



Abacus Technology Corporation

• Information Technology & Services
• 400 - 500 Employee

• Lead Field Systems Specialist (FSS)

  • Sep 2005 - Oct 2017

  • Reviewed, prioritized, assigned, and oversaw work assignments for subordinate FSSes to ensure execution of comprehensive technical solutions to maximize customer satisfaction • Coordinated projects, major/minor moves, and facility modifications; served as liaison for technicians, management, and end users to ensure work completion within contract timelines • Provided expert guidance, training, and mentoring for Telephone FSSes in all job aspects to include work flow… Show more • Reviewed, prioritized, assigned, and oversaw work assignments for subordinate FSSes to ensure execution of comprehensive technical solutions to maximize customer satisfaction • Coordinated projects, major/minor moves, and facility modifications; served as liaison for technicians, management, and end users to ensure work completion within contract timelines • Provided expert guidance, training, and mentoring for Telephone FSSes in all job aspects to include work flow processes/procedures, and technical proficiency in all telephone systems Show less • Reviewed, prioritized, assigned, and oversaw work assignments for subordinate FSSes to ensure execution of comprehensive technical solutions to maximize customer satisfaction • Coordinated projects, major/minor moves, and facility modifications; served as liaison for technicians, management, and end users to ensure work completion within contract timelines • Provided expert guidance, training, and mentoring for Telephone FSSes in all job aspects to include work flow… Show more • Reviewed, prioritized, assigned, and oversaw work assignments for subordinate FSSes to ensure execution of comprehensive technical solutions to maximize customer satisfaction • Coordinated projects, major/minor moves, and facility modifications; served as liaison for technicians, management, and end users to ensure work completion within contract timelines • Provided expert guidance, training, and mentoring for Telephone FSSes in all job aspects to include work flow processes/procedures, and technical proficiency in all telephone systems Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Sr. Manager, Telephone & Cable Distribution Systems

  • Aug 2003 - Aug 2005

  • Managed 52 military and civilian employees and directed operations for Voice Network Systems, Cable Systems, Switchboard Operations, Contract Communications Services, and Telephone Billing • Executed annual budget to operate, maintain, and upgrade $18M in voice networking systems, 65K pair-miles of fiber optic and copper cable infrastructure, and local area network facility wiring • Administered and managed over $613K in commercial service contracts with local exchange carriers •… Show more • Managed 52 military and civilian employees and directed operations for Voice Network Systems, Cable Systems, Switchboard Operations, Contract Communications Services, and Telephone Billing • Executed annual budget to operate, maintain, and upgrade $18M in voice networking systems, 65K pair-miles of fiber optic and copper cable infrastructure, and local area network facility wiring • Administered and managed over $613K in commercial service contracts with local exchange carriers • Directed customer support and training programs and oversaw billing for 60 organizational accounts • Developed, implemented, and oversaw professional career development and training for employees • Planned, set priorities, assigned tasks and responsibilities, monitored/evaluated performance, and coached/developed employee capabilities; rewarded and corrected behaviors as needed • Attended design meetings and provided technical input to telecommunications engineer on blueprint for future telecommunication projects associated with 5- and 10-year forecasts • Superb management contributions led to squadron winning the Maintenance Effectiveness Award in 2004; recognized as the top maintenance unit in the Air Force’ Air Education and Training Command

• Sr. Manager, Telephone Systems

  • Aug 2000 - Aug 2003

  • Managed 92 military/civilian employees in the operation and maintenance of a $13M voice network to include two hotel PBXs, an MSL-100 end-office switch, four voice mail systems, and 21K phones • Developed and implemented operational procedures for cross-functional teams comprised of central office technicians, telephone installation crews, troubleshooters, site surveyors, and project managers • Engineered, planned, and executed both hardware and software upgrades to the voice network… Show more • Managed 92 military/civilian employees in the operation and maintenance of a $13M voice network to include two hotel PBXs, an MSL-100 end-office switch, four voice mail systems, and 21K phones • Developed and implemented operational procedures for cross-functional teams comprised of central office technicians, telephone installation crews, troubleshooters, site surveyors, and project managers • Engineered, planned, and executed both hardware and software upgrades to the voice network system • Developed, implemented, and oversaw professional career development and training for employees

• Telephone Systems Manager

  • Oct 1992 - Aug 2000

  • Executed quality assurance surveillance plans for two telephone operations and maintenance contracts valued over $11M; served as liaison to Local Exchange Carriers on matters relating to special circuits • Monitored, inspected, and documented contractor performance while maintaining over $21M in voice network systems, fiber/copper cable plant, and premise wiring/equipment to support 15K customers • Related user requirements to existing telecommunications technologies; served as… Show more • Executed quality assurance surveillance plans for two telephone operations and maintenance contracts valued over $11M; served as liaison to Local Exchange Carriers on matters relating to special circuits • Monitored, inspected, and documented contractor performance while maintaining over $21M in voice network systems, fiber/copper cable plant, and premise wiring/equipment to support 15K customers • Related user requirements to existing telecommunications technologies; served as implementation specialist and manager/monitor for all plans and programs for telecommunications systems • Conducted site surveys, developed technical solutions and cost estimates, and issued contractor work orders to supply voice communications services, special circuits, and local area network connectivity • Administered and managed over $2.8M in commercial service contracts with Local Exchange Carrier • Served as database administrator; managed hardware, software, and over 20K records associated with the Core Automated Information Records System and the Telecommunications Management System • Maintained $160K telephone bench stock to support installation of new services and outage repairs

• Central Office Supv//Technician

  • Oct 1985 - Oct 1992

  • Maintained over $3M in voice network equipment including a 10K-line Nortel DMS 100/200 digital telephone switch, a 4K-box voice mail system, T-carrier equipment, printers, terminals, and modems • Maintained 2.8K-line electro/mechanical phone switch, operator switchboard, and trunk equipment • Installed, troubleshot, and repaired main distribution frame wiring for various voice and data circuits • Worked test desk operations; logged customer outages, conducted line tests, and… Show more • Maintained over $3M in voice network equipment including a 10K-line Nortel DMS 100/200 digital telephone switch, a 4K-box voice mail system, T-carrier equipment, printers, terminals, and modems • Maintained 2.8K-line electro/mechanical phone switch, operator switchboard, and trunk equipment • Installed, troubleshot, and repaired main distribution frame wiring for various voice and data circuits • Worked test desk operations; logged customer outages, conducted line tests, and dispatched repairs