Jesse Lord

Co-Owner at Pyrotronics-Games, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Round Rock, Texas, United States, US
Languages
  • English Native or bilingual proficiency
  • Portuguese Professional working proficiency
Skills

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Bio

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Tony Walsh

Jesse Lord worked with Phantom Compass as the Lead GUI Programmer for our learning game "Dionysian Dream." He provided solid technical planning and execution for this Torque-based (TGEA) project, implementing the game's menu systems and heads-up display. Jesse took direction well, and was happy to offer detailed technical advice as appropriate. We're grateful for his help on this project.

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Credentials

  • ITIL Version 3 Foundation Examination
    EXIN
    Nov, 2011
    - Oct, 2024
  • Microsoft Certified Professional
    Microsoft
    Aug, 2005
    - Oct, 2024
  • Network +
    CompTIA
    Feb, 2005
    - Oct, 2024
  • A+
    CompTIA
    Dec, 2004
    - Oct, 2024

Experience

  • Pyrotronics-Games, LLC
    • Computer Games
    • 1 - 100 Employee
    • Co-Owner
      • Mar 2014 - Present

      Identify problems, make decisions and interpret results based on quantitative techniques. Develop disciplines of management by planning, strategy, organizing, staffing, leading, control and change. Improve quality and productivity by streamlining systems and processes. Direct sales and create contacts. Design Software Systems and project plans. Identify problems, make decisions and interpret results based on quantitative techniques. Develop disciplines of management by planning, strategy, organizing, staffing, leading, control and change. Improve quality and productivity by streamlining systems and processes. Direct sales and create contacts. Design Software Systems and project plans.

  • Boyd Gaming
    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Support Center Supervisor
      • Mar 2005 - Mar 2015

      Act as liaison for major incident management. Identify problem management issues and routing. Assure that staff is completing assigned training. Perform customer surveys. Statistical analysis of ACD systems, monitoring the call flows. Add/change/delete of tracking software - user database. Responsible to insure that email and web tickets are addressed on a timely basis. Record all user contacts (phone, email, or web) in the IS tracking software. Diagnose and categorize user issues. Resolve issues, where possible. Prioritize new issues and reprioritize existing issues, as necessary. Route unresolved issues to the appropriate support. Act as liaison with clients and corporate staff. Responsible for following IT department policies and procedures and Boyd operational standards and practices, as outlined by management. Provides coaching and training to new hires. Performs other duties as assigned. Show less

  • Phantom Compass
    • Canada
    • Computer Games
    • 1 - 100 Employee
    • Lead GUI Programmer
      • Jul 2009 - Jan 2010

      Translating artist requests into torquescript to display art type articles in their correct positions on the Heads Up Display at different resolutions. Researching solutions for bugs with how GUI articles shows up on the screen. Expanded the base engine functionality to allow new functionality in regards to GUI articles. (Translation, alpha fade effects, etc.) Helped troubleshoot and repair torquescript type errors as requested. Translating artist requests into torquescript to display art type articles in their correct positions on the Heads Up Display at different resolutions. Researching solutions for bugs with how GUI articles shows up on the screen. Expanded the base engine functionality to allow new functionality in regards to GUI articles. (Translation, alpha fade effects, etc.) Helped troubleshoot and repair torquescript type errors as requested.

  • SunGard Higher Education
    • United States
    • Tech Support I
      • May 2007 - Aug 2007

      Maintained connectivity, and operability of over 2,000 Novell - Windows based networked PC's on the main campus and satellite campuses. Re-imaged computer, installed and repaired various academic applications for the College of Southern Nevada. Troubleshoot hardware issues, ordered parts, kept a parts inventory, and repaired hardware malfunctioning computers. Maintained connectivity, and operability of over 2,000 Novell - Windows based networked PC's on the main campus and satellite campuses. Re-imaged computer, installed and repaired various academic applications for the College of Southern Nevada. Troubleshoot hardware issues, ordered parts, kept a parts inventory, and repaired hardware malfunctioning computers.

  • (Voluneteer Service)
    • United States
    • Investment Management
    • Missionary
      • Feb 2001 - Feb 2003

      Provided leadership through education using weekly lessons. Encouraged and achieved daily, weekly, and monthly goals. Solved problems relating to personal growth of district citizens. Learned Portuguese - reading, writing, and speaking. Provided leadership through education using weekly lessons. Encouraged and achieved daily, weekly, and monthly goals. Solved problems relating to personal growth of district citizens. Learned Portuguese - reading, writing, and speaking.

  • Client Logic
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Hardware Technician
      • Aug 1999 - Nov 1999

      Extracted clear information from users in a speedy, yet polite manner. Analyzed customer input in order to troubleshoot and resolve issues. Conveyed clear instructions for repairing laptop, notebook, and desktop computer. Extracted clear information from users in a speedy, yet polite manner. Analyzed customer input in order to troubleshoot and resolve issues. Conveyed clear instructions for repairing laptop, notebook, and desktop computer.

Education

  • Westwood College Online
    Bachelors, Game Software Development
    2010 - 2013
  • College of Southern Nevada
    Associates, IT
    2003 - 2006

Community

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