Experience

University of Central Florida - Office of Research

• United States
• Higher Education
• 1 - 100 Employee

• Business Analysis Internship

  • Jan 2016 - Present

  I am in charge of helping the business analysis team with projects. I have done tutorial documentation, service of work forms, project presentations, and am currently developing a scorecard system that will evaluate the benefit versus risk ratio of current and future project, applications, and process of the department. I am in charge of helping the business analysis team with projects. I have done tutorial documentation, service of work forms, project presentations, and am currently developing a scorecard system that will evaluate the benefit versus risk ratio of current and future project, applications, and process of the department.



Target

• United States
• Retail
• 700 & Above Employee

• Sales and Service Associate

  • May 2011 - Aug 2012

  I analyzed, troubleshot, and resolved issues over the phone with clients of various technology backgrounds and experience.I became versatility in multitasking and assigning priorities. I was responsible for customer service and diffusing hostile situations. I analyzed, troubleshot, and resolved issues over the phone with clients of various technology backgrounds and experience.I became versatility in multitasking and assigning priorities. I was responsible for customer service and diffusing hostile situations.