Experience

Xulon Press
• United States
• Book and Periodical Publishing
• 1 - 100 Employee
• Marketing Sales

  • Jun 2020 - Present

Children of the Nations
• United States
• Non-profit Organization Management
• 1 - 100 Employee
• Community Representative - Southeast

  • Oct 2019 - Apr 2020


2-10 Home Buyers Warranty

• United States
• Insurance
• 400 - 500 Employee

• Account Executive

  • Oct 2017 - Jul 2019

  • Outside sales rep for the greater Central Florida territory, the main point of contact, the first impression and face of 2-10 Home Buyers Warranty for the region, which has over 15,000 real estate agents. • Handled all of the current brokerage partnerships and agent relationships with exceptional professionalism and product knowledge. • Trained new real estate agents, present to various brokerages weekly on the value a home warranty provides, conduct training through 1 on 1 meetings. • Maintained a world class service level with existing clients while still ensuring the success of the real estate agent and maintaining a focus on business development Show less

• Book Sales Representative

  • Jan 2012 - Oct 2017

  ● Handled all the printing needs of roughly 5000 authors, or half of the author total. ● Provided client education centered around the benefits of buying books, resulting in the author printing larger quantities. Owned the order management process with the printer from start to finish, ensuring quality, accuracy and completeness. ● Consistently met or exceeded monthly and quarterly sales goals while providing excellent customer service.● Ensured a stand out customer experience by maintaining consistent fast inquiry resolution with all customers. Show less

• Royalties Administrator

  • Dec 2008 - Jan 2012

  ● Hired to provide superior customer service for an area of the company that had numerous daily complaints.● Worked with management and the accounting department to automate the systems resulting in author royalty checks and author statements going out on a consistent and reliable basis.



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Relationship Specialist

  • Feb 2006 - Dec 2008

  ● Developed and managed relationships between Schwab Institutional and six financial advising firms with an emphasis on providing excellent customer service. ● Supported the needs of financial advisors; including, processing day to day requests, answering questions regarding client accounts, and supporting their back office staff for financial advisors. ● Responded to an average of 30 to 40 inbound calls daily from advisors while ascertaining the advisor’s needs and resolving their issues. ● Managed and distributed the team’s daily workflow ensuring that we were providing the highest level of service Show less



RDV Sportsplex

• Wellness and Fitness Services
• 1 - 100 Employee

• Event Sales Coordinator

  • Feb 2004 - Feb 2006

  ● Led the entire RDV Sportsplex events department. ● Managed over 300 events per year, end to end. Including booking, coordination, set-up and invoicing. ● Doubled department revenue by maintaining strong relationships with existing clients while building relationships with prospective clients. ● Developed an events department referral program that rewarded current clients to bring in new business and encouraged prospective clients to book meetings. ● Led the entire RDV Sportsplex events department. ● Managed over 300 events per year, end to end. Including booking, coordination, set-up and invoicing. ● Doubled department revenue by maintaining strong relationships with existing clients while building relationships with prospective clients. ● Developed an events department referral program that rewarded current clients to bring in new business and encouraged prospective clients to book meetings.