Experience

City of Lakewood

• United States
• Government Administration
• 400 - 500 Employee

• Technical Support Partner II

  • Feb 2022 - Present



AllHealth Network

• United States
• Mental Health Care
• 200 - 300 Employee

• Technical Analyst II

  • Apr 2021 - Feb 2022

  • Supported 500+ users across 14 locations, including 24/7 on-call support 2 weeks/month • Built, configured, and maintained iOS devices and Windows laptops, desktops, tablets, and cellphones; create user profiles, set up Exchange mailboxes, managed Remote System Access (RSA) and VPN connectivity, and authorized badge access • Worked collaboratively with systems administration team to resolve SharePoint and Tier 3 technical issues including GoToAssist admin rights and complex IP address printer installs; created visual and written knowledge base articles to educate others on issues • Increased security by resolving longstanding network printer vulnerability and provided recommendations for local area network (LAN) policies and standards • Resolved network and VPN issues, retrieved and restored data from Spectra Stack backups, manage user permissions, configure drives, and push policy updates • Built, tested, and deployed laptops, tablets, cellphones, and MacBook devices • Increased network up-time and decreased external vendor costs through network patching solutions and pushing power and data through ethernet • Educated and supported staff on software, hardware, and telecom issues and usage Show less



Creative Financial Staffing (CFS)

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Field Technician

  • Aug 2020 - Jan 2021

  Contracted to implement Jesta Enterprise Resource Planning (ERP) systems to 50+ Christy Sports retail locations across Colorado, Utah, and New Mexico. Demonstrated accountability for deliverables and exceptional technical, analytical skills. Contracted to implement Jesta Enterprise Resource Planning (ERP) systems to 50+ Christy Sports retail locations across Colorado, Utah, and New Mexico. Demonstrated accountability for deliverables and exceptional technical, analytical skills.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Site Support

  • Feb 2020 - Aug 2020

  Provide end-user technical support to 3,800+ Transamerica employees, managing desktop resources and supporting network and wireless infrastructure. Integrate software and hardware updates, point of escalation from helpdesk. Maintain accurate technical documentation, inventory records, and help desk records. • Entrusted to work directly with C-level executives to resolve connectivity issues with home system setups. • Deployed hundreds of laptops to users to support remote work solutions due to COVID-19. • Subject-matter expert on troubleshooting printer and scanner issues. Show less



Veo

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Market Lead

  • May 2019 - Feb 2020

  • Managed and repaired a fleet of 150 e-bikes and 50 scooter systems, working closely with city representatives and local businesses to optimize operations and serve community needs. • Tracked and recovered assets across a 100+ mile radius, using strong technical and mechanical aptitude to troubleshoot and repair issues, maintain detailed inventory and repair records, and ensure customer satisfaction. • Managed and repaired a fleet of 150 e-bikes and 50 scooter systems, working closely with city representatives and local businesses to optimize operations and serve community needs. • Tracked and recovered assets across a 100+ mile radius, using strong technical and mechanical aptitude to troubleshoot and repair issues, maintain detailed inventory and repair records, and ensure customer satisfaction.



SecurityCoverage, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Team Lead

  • 2017 - May 2019

  Led a team of product support technicians, set goals, conducted training, applied coachingwhen necessary, and oversaw day-to-day operation

• Product Support level 3

  • Mar 2016 - 2017

  Responsible for answering and responding to inbound technical support calls, chats, and e-mails. Assisted with troubleshooting software, virus removal, back-up assistance, printersetup, firewall configuration, and answering all customer service-related questions.

• ISP Helpdesk

  • Mar 2015 - Mar 2016

  Responded to inbound technical support calls, requiring keen listening, and troubleshootingskills. Resolved voice, data, and video issues, provided e-mail support, port mapping,managed Wi-Fi, and home network configuration.



Infinity

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Account Executive

  • 2015 - 2015

  Using a consultative sales approach, contacted automotive warranty customers to schedule appointments and extend their services. Met rigorous department goals and performance standards while maintaining detailed and accurate customer records. ▪ Proven ability to close sales, quickly rebutting objections and identifying opportunities to meet customer needs. ▪ Execute with energy and excellence while accurately assessing client needs. ▪ Commended for strong understanding of internet terminology and broad knowledge of client products and services. Show less



Ruffalo Noel Levitz

• United States
• Higher Education
• 700 & Above Employee

• Fundraiser

  • 2014 - 2015

  Contacted members of various non-profit organizations via phone to update records, foster relationships between the organization and the prospects, and solicit monetary support. ▪ Maintained accurate computer records. ▪ Achieved aggressive fundraising targets. Contacted members of various non-profit organizations via phone to update records, foster relationships between the organization and the prospects, and solicit monetary support. ▪ Maintained accurate computer records. ▪ Achieved aggressive fundraising targets.



Cottage Grove Place

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dishwasher

  • 2011 - 2014

  Managed a fast-paced dishwashing area, keeping dishes, utensils, glassware, and surrounding area clean and sanitized. Managed a fast-paced dishwashing area, keeping dishes, utensils, glassware, and surrounding area clean and sanitized.