Jesse Howard
IT Server Analyst at Vancouver School District 37- Claim this Profile
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Bio
Souksavanh Phothisane
Jesse was a great co-worker and a good colleague. He is a hardworking tech. He is always willing to help a fellow co-worker. Any questions I had he was there to answer them. I hope him the best in the future.
Souksavanh Phothisane
Jesse was a great co-worker and a good colleague. He is a hardworking tech. He is always willing to help a fellow co-worker. Any questions I had he was there to answer them. I hope him the best in the future.
Souksavanh Phothisane
Jesse was a great co-worker and a good colleague. He is a hardworking tech. He is always willing to help a fellow co-worker. Any questions I had he was there to answer them. I hope him the best in the future.
Souksavanh Phothisane
Jesse was a great co-worker and a good colleague. He is a hardworking tech. He is always willing to help a fellow co-worker. Any questions I had he was there to answer them. I hope him the best in the future.
Experience
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Vancouver School District 37
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United States
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Executive Offices
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1 - 100 Employee
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IT Server Analyst
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May 2021 - Present
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Help Desk Specialist
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Aug 2018 - May 2021
Staff the ITS Help Desk to provide the first contact point for IT help via e-mail and telephone for central office staff, and second level support for secondary school IT support. Provide initial analysis of technical problems, providing resolution when possible, or delegating to third level technical experts. Use remote control software system to shadow or take over remote PC’s as appropriate to diagnose and troubleshoot user training and software issues.
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Technology Support Specialist
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Aug 2014 - Aug 2018
Serve as a systems technician for multiple school buildings, maintaining the integrity and functionality of their computer network, including system monitoring and regular systems backup. Perform computer hardware and software troubleshooting on multiple devices. Install new or newly repaired computer equipment, including software installation. Assist teachers with using new technology and programs.
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Help Desk Specialist
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Dec 2013 - Aug 2014
Staff the ITS Help Desk to provide the first contact point for IT help via e-mail and telephone for central office staff, and second level support for secondary school IT support. Provide initial analysis of technical problems, providing resolution when possible, or delegating to third level technical experts. Use remote control software system to shadow or take over remote PC’s as appropriate to diagnose and troubleshoot user training and software issues.
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Technical Support Representative
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Apr 2012 - Dec 2015
Field inbound/place outbound calls to customers and technicians in a professional and efficient manner; diagnose, troubleshoot, and repair related equipment; manage strict service related deadlines; provide access codes to secure systems; train team members on technology and business systems; dispatch field technicians; promote, establish, and maintain cooperative working relationships with other team members. Field inbound/place outbound calls to customers and technicians in a professional and efficient manner; diagnose, troubleshoot, and repair related equipment; manage strict service related deadlines; provide access codes to secure systems; train team members on technology and business systems; dispatch field technicians; promote, establish, and maintain cooperative working relationships with other team members.
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Education
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ITT Technical Institute
Associate's Degree, Computer Network Systems; 2011
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