Experience

IntePros Federal

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Manager/System Administrator

  • Sep 2019 - Present



Van Dyke Technology Group

• System Administrator/Team Lead

  • Oct 2014 - Sep 2019

   Implemented, reviewed and inspected classified network systems and services. Tested developer’s patches for clients/servers on standalones/WYSE terminals with other quality assurance members ensuring network efficiency. Analyzed network clients/servers data to identify areas for improvements in quality systems Coordinated installation, configuration and administration of hardware, software and operating systems for 6,000+ users. Liaised with Project Managers, Information Systems Security Officers and cross-functional departments to plan and coordinate major systems updates and enhancement initiatives. Coordinated with customers to resolve issues, implement patches and administrating accounts. Provided excellent functional and technical support in a Tier 2 environment. Analyzed, inspected, diagnosed, and troubleshot significant hardware and software problems in a classified environment.



CSC

• System Analyst

  • 2011 - Oct 2014



GD

• System Analyst

  • Jan 2011 - Sep 2014