Experience

PX Inc

• United States
• Marketing Services
• 1 - 100 Employee

• Account Director

  • Oct 2022 - Present

  Acquired Edufficient. Position, tenure and role continued without change. Acquired Edufficient. Position, tenure and role continued without change.



Edufficient - A PX Company

• United States
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Apr 2022 - Oct 2022

  Edufficient was acquired by PX

• Senior Account Manager

  • Sep 2018 - Apr 2022

  After quickly adapting to a new industry, I was promoted from within to Senior Account Manager. This afforded me the opportunity to start managing more employees again and to take the lead on multiple large accounts. This step in my career was critical to what I want to achieve, which is ultimately becoming the head of a department. In my current role, I'm responsible for all of the tasks from my previous roles, both at DialAmerica and Edufficient. Some of the skills I've learned and noteworthy accomplishments from this role are:Leading the overall strategy and becoming the main point of contact for multiple clients that manage over $700K in monthly spendManaging multiple teams, including not just direct reports but also Paid Search Managers Driving success for my clients, but also Edufficient, through developing and working with key team members on automating tasks that hamper efficiency and profitability Participating and presenting in strategic meetings with executive level management Created reporting and data models for KPIs and budgeting that provided Edufficient's clients with additional detail and information needed to drive successDeveloped a significantly stronger understanding of what it means to lead a team and the management tools needed to successfully help my employees grow

• Account Manager

  • Jul 2016 - Sep 2018

  Becoming an Account Manager at Edufficient promised the opportunity of working at a start-up company, the challenge of learning a new industry and a variety of intangible career skills that were not previously available to me.I quick excelled in my new role and was an extremely strong asset for my team, which led the largest account at Edufficient. This allowed me to be promoted in just over two years and to continue my professional growth.I achieved a number of things as an Account Manager, including but not limited to:Managing 50+ marketing partners across multiple channels, brands and offeringsHelped train, develop and guide Marketing Analyst's along their career pathGained a deeper insight into business-to-consumer marketing, specifically in the digital space Continued to perfect my account management skills and all of the tasks related to maintaining and growing client relationshipsDeveloped a more confident voice for sharing previously learned knowledge that could help my company and peers



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Executive II

  • Sep 2014 - Jul 2016

  As I continued to excel in the client services department of DialAmerica, I once again found myself in line to be promoted. The role of Account Executive II included taking on additional direct reports, at times handling more high-profile clients and being more involved in executive level discussions. This role encompasses all of my previous responsibilities, as well as:Additional focus on profitability and overall success of accounts More emphasis on expanding existing business relationships with current clients Assisting the new business team with presentations and proposals for prospective clients Meeting with high-level executives, both internally and externally Building a strong, efficient and effective account team that could succeed while managing a full portfolio of accountsReporting directly to SVP and C-Suite members at DialAmerica Transitioning most day-to-day and mid-level management tasks to other teammates

• Account Executive

  • Jan 2012 - Sep 2014

  Upon being promoted to Account Executive, I was given the responsibility of having a direct report while maintaining the responsibilities of an AR and AR II. This position allowed me to continue to move my career forward and taught me a variety of new skills, specifically in the area of people management. Some of the ways I advanced my professional career in this role were:Managed one direct report, while also taking on additional accounts. This further developed my time management skills and my overall management skills. Completed mid-year and annual employee reviews Successfully onboarded 10+ clients/programs Developed an advanced understanding of revenue per hour, as well as other key account metrics and how they impacted my companyBegan to be involved in contract discussions; master service agreements (MSA) and statement of works (SOW)

• Account Representative II

  • Jan 2011 - Jan 2012

  In the role of Account Representative II, I took on more responsibilities, mainly in the form of more accounts. At this point I was fully running several accounts while continuing to assist on high-revenue clients.In this role I advanced my professional career in these ways:Taking responsibility for all account duties, including deep-dive audits, invoicing, etc. Being held accountable for calibrating, meeting and exceeding all client' KPIsFurther advanced my knowledge of various customer relationship management (CRM) utilities Prepared, presented and recapped quarterly business reviews Responsible for managing a variety of clients in 4+ call canters nationwide Traveled for in-person business meetings and trainingBegan to add expanding existing client relationships to my account management skillset

• Account Representative

  • Nov 2009 - Jan 2011

  As an entry level account manager, I was responsible for handling the day-to-day operations of several larger accounts. I was also solely in charge of the full complement of account management tasks on smaller clients. In this role I advanced my professional career in these ways:Learned the ins and outs of the corporate office environmentDeveloped long-lasting relationships with both internal departments and client contactsExperimented with and developed an understanding for DialAmerica's technologyAcclimated myself to business terminology and profitability metrics



Various Temporary Assignments

• Various Locations

• Temp Worker

  • May 2009 - Nov 2009

  After graduating college in 2009, the job market was not ideal. To maintain a steady income and gain experience, I worked several temporary jobs. Some of those roles included: - Claims Specialist - Phone Sales/Customer Service Rep - Front Desk Attendant At these positions I gained the following experience; Exemplary b2b and b2c customer service skills Introduced to different Customer Relationship Management Systems (CRM's) After graduating college in 2009, the job market was not ideal. To maintain a steady income and gain experience, I worked several temporary jobs. Some of those roles included: - Claims Specialist - Phone Sales/Customer Service Rep - Front Desk Attendant At these positions I gained the following experience; Exemplary b2b and b2c customer service skills Introduced to different Customer Relationship Management Systems (CRM's)



Richard Stockton College of New Jersey

• The Richard Stockton College Of New Jersey (Pomona, NJ)

• Student Assistant

  • Jan 2006 - Jan 2009

  I worked directly with the Vice President, as well as other high ranking staff. This was my first introduction to an office environment and the type of work I would be pursuing going forward. Here I learned: The standard tools of an office environment and how to efficiently manage using them (i.e. Outlook, Excel, etc.) How to brainstorm with and share feedback with executive level employees The value in collecting and using data to help make key decisions I worked directly with the Vice President, as well as other high ranking staff. This was my first introduction to an office environment and the type of work I would be pursuing going forward. Here I learned: The standard tools of an office environment and how to efficiently manage using them (i.e. Outlook, Excel, etc.) How to brainstorm with and share feedback with executive level employees The value in collecting and using data to help make key decisions



Food Basics

• Dumont, NJ

• Cashier, Produce Assistant, Stock Room Assistant, Dairy Assistant

  • Mar 2003 - Aug 2005

  Food Basics was the first job where I worked more than 20 hours per week. I would do hours on nights after school and weekends. The job responsibilities from this role also do not have a direct correlation to my current profession. That said, I learned the following: The ability to multitask The basics of managing a department Attending and participating in meetings with upper level management Food Basics was the first job where I worked more than 20 hours per week. I would do hours on nights after school and weekends. The job responsibilities from this role also do not have a direct correlation to my current profession. That said, I learned the following: The ability to multitask The basics of managing a department Attending and participating in meetings with upper level management



Galaxy Gardens

• Woodcliff Lakes, NJ

• Laborer

  • Sep 2002 - Mar 2003

  What seems like a lifetime ago, this was my first real job. While my direct duties in this role have no impact on my current profession, every job gives you invaluable experience. At Galaxy Gardens I learned: The basics of being an employee for any company How to collaborate with a team A strong work ethic What seems like a lifetime ago, this was my first real job. While my direct duties in this role have no impact on my current profession, every job gives you invaluable experience. At Galaxy Gardens I learned: The basics of being an employee for any company How to collaborate with a team A strong work ethic