Real Estate Agent

• Nov 2021 - Present

Operations Success Specialist

• Dec 2020 - Feb 2021

• Coordinate & track driver onboarding ensuring our drivers have a positive first experience with ShipperBee • Monitor gig-driver capacity and trip status and deploy Super Drivers as needed • Manage shipment SLA status to ensure packages are picked up and delivered on time • Liaise with our shipper customers as needed to ensure superior customer service • Respond to Customer Support Representative escalations • Troubleshoot issues as they arise & collaborate with the development team on challenges and solutions • Ensure that the appropriate business and technical teams are aware of roadblocks and follow up on resolutions • Approach reporting and analyzing performance metrics analytically, with a focus on continuous improvement and optimization Show less

International Trades Support

• May 2018 - Nov 2020

• Transportation logistics for local and cross border shipments to and from vendors and customers • Contacting transportation companies, booking & tracing shipments • Recording, tracking, and management of inbound shipping containers and air freight from overseas • Preparing reports, approving invoices, special projects as required • Maintaining files and data base records • Preparation of shipping & customs documentation • Transportation logistics for local and cross border shipments to and from vendors and customers • Contacting transportation companies, booking & tracing shipments • Recording, tracking, and management of inbound shipping containers and air freight from overseas • Preparing reports, approving invoices, special projects as required • Maintaining files and data base records • Preparation of shipping & customs documentation

Connected Solutions Specialist

• Nov 2016 - Jul 2017

• Respond to customer concerns and provide excellent customer service • Identified client needs and sales opportunities while processing transactions quickly • Set up and maintained product demos • Complete down-stocking of products • Respond to customer concerns and provide excellent customer service • Identified client needs and sales opportunities while processing transactions quickly • Set up and maintained product demos • Complete down-stocking of products

Franchisee

• Dec 2013 - Sep 2015

• Ran business while being a full-time student • Grew the business through word of mouth leads, door to door sales leads, and by customer repeat services • Further developed my customer service skills through daily interactions with customers • Managed 3+ employees on multiple job sites • Managed the businesses financials to maximize profit. • Advertised and ran promotions to help increase revenue • Awarded the Presidents Club Award ($40,000+ sales in one summer) • Ran business while being a full-time student • Grew the business through word of mouth leads, door to door sales leads, and by customer repeat services • Further developed my customer service skills through daily interactions with customers • Managed 3+ employees on multiple job sites • Managed the businesses financials to maximize profit. • Advertised and ran promotions to help increase revenue • Awarded the Presidents Club Award ($40,000+ sales in one summer)