Jesse Eyase
Customer Experience at Mara- Claim this Profile
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English Full professional proficiency
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French Elementary proficiency
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Swahili Native or bilingual proficiency
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Bio
Paul Njuguna
I have interacted with Jesse in 2 different capacities - when he was Client Service Executive he significantly reduced the 'pain' of dealing with the marketing/brand comms agency by paying close attention to client needs and promptly closing out on issues arising. I later engaged Jesse to consult on a social media marketing campaign where he was responsible for managing content and monitoring the key metrics and analytics and advise on impactful (and profitable) strategies to reach a narrow and hitherto unexplored target market. Jesse demonstrated proactivity and dedication to complete the task on time and summarize voluminous analytics into well packaged recommendations and insights that informed the company's approach to social media marketing.
Paul Njuguna
I have interacted with Jesse in 2 different capacities - when he was Client Service Executive he significantly reduced the 'pain' of dealing with the marketing/brand comms agency by paying close attention to client needs and promptly closing out on issues arising. I later engaged Jesse to consult on a social media marketing campaign where he was responsible for managing content and monitoring the key metrics and analytics and advise on impactful (and profitable) strategies to reach a narrow and hitherto unexplored target market. Jesse demonstrated proactivity and dedication to complete the task on time and summarize voluminous analytics into well packaged recommendations and insights that informed the company's approach to social media marketing.
Paul Njuguna
I have interacted with Jesse in 2 different capacities - when he was Client Service Executive he significantly reduced the 'pain' of dealing with the marketing/brand comms agency by paying close attention to client needs and promptly closing out on issues arising. I later engaged Jesse to consult on a social media marketing campaign where he was responsible for managing content and monitoring the key metrics and analytics and advise on impactful (and profitable) strategies to reach a narrow and hitherto unexplored target market. Jesse demonstrated proactivity and dedication to complete the task on time and summarize voluminous analytics into well packaged recommendations and insights that informed the company's approach to social media marketing.
Paul Njuguna
I have interacted with Jesse in 2 different capacities - when he was Client Service Executive he significantly reduced the 'pain' of dealing with the marketing/brand comms agency by paying close attention to client needs and promptly closing out on issues arising. I later engaged Jesse to consult on a social media marketing campaign where he was responsible for managing content and monitoring the key metrics and analytics and advise on impactful (and profitable) strategies to reach a narrow and hitherto unexplored target market. Jesse demonstrated proactivity and dedication to complete the task on time and summarize voluminous analytics into well packaged recommendations and insights that informed the company's approach to social media marketing.
Credentials
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Fundamentals of Project Planning and Management
CourseraNov, 2018- Nov, 2024
Experience
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Mara
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Experience
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May 2022 - Present
> Working closely with cross-functional teams to resolve customer issues and improve support processes > Providing training and guidance to new team members to ensure they were able to effectively support customers > Improving incident resolution time through carefully designed & refined SoPs > Utilizing customer feedback to improve the quality of work, and increase in customer satisfaction > Apportioning time for learning about new products, features, and solutions with an aim of driving customer satisfaction Show less
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Explore Careers Ltd
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Kenya
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Higher Education
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New Projects Consultant
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Sep 2018 - Present
> Successfully managed and delivered on numerous projects, with a 98% on-time completion rate and 90+% satisfaction rate > Coordinated a team of project members including outsourced overseas team members, resulting in increased productivity and timely delivery > Conceptualized & Implemented numerous project management workflows and processes, resulting in increased efficiency and effective project tracking > Came up with clear project budget expectations, resulting in proper planning and increasing the success rate of the initiatives and projects > Collaborating with cross-functional teams and stakeholders to ensure project success, resulting in multiple long-term client relationships > Experience in working with global clients and managing remote teams Show less
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Bay & Chay Pte Ltd
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Singapore
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Technology, Information and Internet
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1 - 100 Employee
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Customer Happiness Lead
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Apr 2020 - Apr 2022
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Pawa IT Solutions
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Kenya
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Specialist
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Jan 2020 - Mar 2020
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Freelance Consultant
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Nairobi, Kenya
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Freelance Digital Media Consultant
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Jan 2016 - Dec 2019
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MilbaBrands Ltd
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Nairobi, Kenya
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Client Services Account Manager
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May 2013 - Oct 2014
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Education
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Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science
Community
