Experience

Padma Hotel Bandung

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Service Officer

  • Apr 2022 - Present

  - Greet guests upon arrival and making themfeel welcomed- Administering check-ins and check-outs- Register incoming and assist departing guests,field requests, handle communications and cashierduties, and operate PBX communication system- Assigned rooms and taking care ofadministrative duties- Processed guest payments- Made walk-in reservation- Responsible for cash inventory, cashing chequesand bills- Understands room status and roomstatus tracking- Knows room locations, types of rooms available,and room rates- Issue parking passes/validate valetparking tickets Show less

• Telephone Operator

  • Dec 2021 - Mar 2022

  -Deliver exceptional guest service byprofessionally receiving and responding toincoming telephone calls from customers andcoworkers- Direct call to guest rooms, staff, or departmentsthrough the switchboard or PBX system- Handle guest complaints and assist it todepartment related with friendly manner- Receive guest messages and deliver the same tothe guest- Logs all wake-up call requests and performswake-up call services- Provide information about hotel services tothe guest- Create report about guest request, dailycomplaint, lost & breakage, monthly report andtelephone billing Show less



Aloft South Jakarta

• Indonesia
• Hospitality
• 1 - 100 Employee

• Waitress

  • Jan 2021 - Jul 2021

  - Greet customer and aswered their questions about menu item and specials - Took orders from customers accurately and with a positive attitude - Wrote patrons' food on order slips, memorize orders, and enter orders into computer for transmittal to kitchen staff - Maintained table setting, served food and beverages - Greet customer and aswered their questions about menu item and specials - Took orders from customers accurately and with a positive attitude - Wrote patrons' food on order slips, memorize orders, and enter orders into computer for transmittal to kitchen staff - Maintained table setting, served food and beverages



The Hotel Week Indonesia

• Indonesia
• Hospitality
• 1 - 100 Employee

• Event Organizer

  • Sep 2019 - Sep 2019

  The Hotel Week Indonesia is an annual Jakarta- based event that connects players in the hospitality industry from throughout the Asia- Pacific region. The Hotel Week Indonesia is the largest and most prestigious hospitality event in the region. From this event, i have learned and develope my skills as a Event Organizer. Here's a key the role of an Event Organizer: - Organisation and Time Management Attention to detail - Leadership and Communication - Customer Service and Sales - Technical Knowledge. Show less