Experience

Chesterfield County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Assistant Branch Manager

  • Oct 2021 - Present

  Create new, outcome-driven programs and services. Assist in supervising the operations and activities at Ettrick-Matoaca Library. Supervise Makers' Space activities as necessary. Recommend and assist in the implementation, application and monitoring of library policies, procedures, goals and objectives; participate on system-wide teams to plan and develop innovative library programming. Provide engaging learning experience for library customers; assist in supervising, training and evaluating library professionals and other staff; use data-driven decisions to form program and service recommendations. Show less



Powhatan County Public Library

• Powhatan, Virginia, United States

• Librarian

  • Jul 2021 - Sep 2021

  Plans, organizes, and assists with the management of services for Powhatan County Public Library. Evaluates and updates library programming for patrons of all ages and abilities on a continuous basis, taking into consideration patron feedback, attendance, and budget constraints. Ensures interactive user engagement with library digital content and investigates new methods and tools to offer content to patrons. Develops and maintains positive community relationships to enhance library service for patrons of all ages and abilities. Represents the Library in community meetings and media as assigned by the Director. Conducts tours of the library; responds to patron inquiries. Performs Public Service desk duties (charging/discharging items, placing holds, responding to a variety of patron information needs, including assistance with patron PC’s, copier, and fax.) Provides virtual reference and research assistance to patrons when requested. Assists with the collection and compilation of statistics for Library and state reporting purposes. Assists Director in evaluating personnel and monitoring performance. Assists Director with the development, interpretation, and enforcement of library policies. Assists Director with training and professional development for staff. Participates in collection development and maintenance. Maintains current knowledge of new developments in the library field. Show less



Chesterfield County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2015 - Jul 2021

  • Develop and maintain effective working relationships with internal and external customers. • Supervise, train, participate and evaluate the work of customer service staff. • Investigate and resolve escalated and difficult account issues and/or customer service complaints. • Participate in the development and implementation of policies, procedures and work standards. • Interpret and explain policies and procedures to staff and the public. • Prepare and maintain a variety of records, correspondence and reports related to operational activities. • Responsible for interviewing potential new hires, training, and coaching of circulation staff. Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Central Title Specialist II

  • Oct 2013 - May 2015

  • Build and maintain relationships with auctions and buyers. • Daily management of incoming titles to ensure same day completion and that work is distributed evenly amongst the team while utilizing volume tracker report to evaluate workflow. • Responsible for new hire training and mentorship as well as reporting progress to team manager. • Resolve escalated concerns from the stores. • Build and maintain relationships with auctions and buyers. • Daily management of incoming titles to ensure same day completion and that work is distributed evenly amongst the team while utilizing volume tracker report to evaluate workflow. • Responsible for new hire training and mentorship as well as reporting progress to team manager. • Resolve escalated concerns from the stores.



OfficeMax

• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 2011 - Oct 2013

  • Responsible for full life cycle recruiting, payroll, and other HR functions. • Responsible for increase in both Customer Satisfaction score as well as services ranking. • Perform inventory and audits of store merchandise and incoming/outgoing shipments. • Successfully manage retail operations and ensure consistency with the brand’s strategic plan to maximize market share. • Examined and analyzed sales trends to better utilize staffing and resources. • Responsible for full life cycle recruiting, payroll, and other HR functions. • Responsible for increase in both Customer Satisfaction score as well as services ranking. • Perform inventory and audits of store merchandise and incoming/outgoing shipments. • Successfully manage retail operations and ensure consistency with the brand’s strategic plan to maximize market share. • Examined and analyzed sales trends to better utilize staffing and resources.



Hibbett

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2011 - 2011

  • Merchandised store according to weekly sales promotions. • Maximized profit through product placement. • Performed inventory and audits of store merchandise. • Train and developed store associates. • Responsible for full life cycle recruiting, payroll, and other HR functions. • Merchandised store according to weekly sales promotions. • Maximized profit through product placement. • Performed inventory and audits of store merchandise. • Train and developed store associates. • Responsible for full life cycle recruiting, payroll, and other HR functions.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store manager

  • Sep 2007 - Jun 2010

  • Increased overall store ranking from bottom 25% of company to top 25% in fewer than 2 years. • Consistently increased sales performance over previous year’s annual sales. • Continuously expanded business at Store and District level by developing associates and building loyal customer base. • Trained and developed several associates that went on to hold managerial positions with the company. • Responsible for full life cycle recruiting, payroll, and other HR functions. • Analyzed business trends and tracked performance goals to better maximize staffing. Show less