Experience

Arrowhead Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Administrator

  • Apr 2018 - Present

  • Create training manuals • Train and mentor new employees • Train customers on software and applications • Set up workstations and assets (remote and onsite) • On/Offboarding employees and contractors • Maintain ticket queue • Inventory and asset management • Provide solutions to copy/transfer hard drives • Install conference cameras • Transfer MSPs • Update Quarterly Audit reports • Web Conference tools- Zoom, TEAMS SKILLS AND SOFTWARE EXPERIENCE: MAC OS / IOS Support 365 Support CORE-internal database KnowBe4-phishing testing Sentinel 1 Network troubleshooting and installation Windows (Win2k and higher) Linux distributions VMware, Hyper V N-Central, N-Able monitoring tools Azure AD Bitlocker Encryption One Drive / Dropbox TCP/IP, LAN, WAN Hardware troubleshooting Dell and HP server models Cisco, F5, aMeraki, Ubiquiti, and Brocade networking gear Zultys VoiP management / Vonage Visual Basic, C++, HTML RAID Configuration and maintenance Show less


Self-Employed
• Real Estate
• 1 - 100 Employee
• IT Specialist

  • 2017 - Present


New Millennium Concepts Ltd | Berkey Water Purifiers

• Senior System Administrator

  • Nov 2014 - Mar 2017

  Weekly backups (Server and Desktop) Set up workstations for new employees Active Directory maintenance Win2012 E-commerce (BigCommerce.com) website Integration and testing with 3rd party apps (ShipStation and SKUVault) Installation and configuration of hardware and software for product shipping and inventory management in remote warehouse Supervise, coach, train employees with all 3rd party apps used by the company Coach, mentor, and lead teams with onboarding/training. Weekly backups (Server and Desktop) Set up workstations for new employees Active Directory maintenance Win2012 E-commerce (BigCommerce.com) website Integration and testing with 3rd party apps (ShipStation and SKUVault) Installation and configuration of hardware and software for product shipping and inventory management in remote warehouse Supervise, coach, train employees with all 3rd party apps used by the company Coach, mentor, and lead teams with onboarding/training.



Rackspace

• Netherlands

• Data Center Technician

  • Jan 2007 - Aug 2014

  Level 1 & Level 2 Process new builds for existing/new customers Assign locations for new builds and migrations Install OS distros via Kickstart including various Linux and Windows Rack/cable completed builds in cabinets Monitor DC Floor for hardware failures Troubleshoot OS failures and restore network connectivity Troubleshoot hardware failures that caused outages Perform scheduled/emergency maintenance on servers Level 1 & Level 2 Process new builds for existing/new customers Assign locations for new builds and migrations Install OS distros via Kickstart including various Linux and Windows Rack/cable completed builds in cabinets Monitor DC Floor for hardware failures Troubleshoot OS failures and restore network connectivity Troubleshoot hardware failures that caused outages Perform scheduled/emergency maintenance on servers