Jesse Cessna

Support Specialist at Renovate America
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Contact Information
us****@****om
(386) 825-5501
Location
San Marcos, California, United States, US
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Credentials

  • Life and Health license
    State of California
    Jul, 2018
    - Sep, 2024

Experience

  • Renovate America
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Support Specialist
      • May 2019 - Present
  • Optum (formerly Alere Wellbeing)
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Client Services Specialist
      • Jun 2016 - May 2018

      Ad Hoc Reports, KPI Reports, Monthly Reporting, Sales Support, Macros, SQL Ad Hoc Reports, KPI Reports, Monthly Reporting, Sales Support, Macros, SQL

  • CalOptima
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Contract Auditor
      • Jan 2016 - Apr 2016

      Outbound calls to providers to verify provider information Outbound calls to providers to verify provider information

  • Word & Brown General Agency
    • United States
    • Insurance
    • 200 - 300 Employee
    • Customer Service Representative (Contract)
      • Jul 2015 - Dec 2015

      Educate via telephone employees/dependents regarding PCP's, ID Cards, Rx issues, administrative procedures, dependent coverage, address changes, etc. Follow up with brokers/agents/small business point of contact, regarding issues their group is experiencing with providers/network. Educate via telephone employees/dependents regarding PCP's, ID Cards, Rx issues, administrative procedures, dependent coverage, address changes, etc. Follow up with brokers/agents/small business point of contact, regarding issues their group is experiencing with providers/network.

    • Senior Customer Service Representative
      • Sep 2010 - Apr 2015

      Answered on an average 90+ calls, assisting members on a daily basis with ordering and processing prescriptions. Lead assist for other internal advocates Subject Matter Expert Answered on an average 90+ calls, assisting members on a daily basis with ordering and processing prescriptions. Lead assist for other internal advocates Subject Matter Expert

Education

  • Capella University
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2016 - 2019
  • Mike Russ Insurance School
    Life and health course hours, Life and health insurance license
    2018 - 2018

Community

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