Experience

TeeTurtle

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Game Design Supervisor

  • May 2022 - Present

• Lead Game Designer

  • Aug 2020 - Jun 2022

• Game Developer

  • Aug 2017 - Jun 2022



Lion Forge Comics

• United States
• Entertainment
• 1 - 100 Employee

• Events Booth Manager & Brand Ambassador

  • Jan 2012 - Aug 2017

  • Responsible for generation of high interest level among target customers through the participation of discussion panels and leading experience-based interaction. • Creator of grass roots awareness for the company through social media efforts. • Responsible for venue procuremen, and set-up/break down of booths across the country including logistics coordination, electrical wiring, and construction of fixtures.• Identify, collect and manage data on prospect customers while representing the company as a subject matter expert.• Secure and conduct celebrity interviews with leading personalities and famous actors and figures.• Schedule, hire, and manage booth staff for all events.• Increased product awareness significantly by personally speaking to nearly 10,000 people about the company and their products.• Facilitated panels of over 300 people at national trade shows discussing industry trends and new industry company debuts such as Lion Forge.



California Pizza Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Front of House Manager and Server

  • May 2015 - May 2016

  • Front of the House Shift Leader: managed staff of servers, hostesses, and bussers, cash drawer reconciliation, and food quality control.• Front of House Trainer: trained new servers on computer system, front of the house services, food expedition, and closing procedures. • Front of the House Shift Leader: managed staff of servers, hostesses, and bussers, cash drawer reconciliation, and food quality control.• Front of House Trainer: trained new servers on computer system, front of the house services, food expedition, and closing procedures.



GLOBAL QUESADILLA

• Store & Events Manager

  • Jan 2011 - Jun 2015

  • Coordinates events for food truck, including scheduling for events, licensing to sellproducts, management of truck staff, and calculating inventory.• Manages store and entire staff therein, organizing employee shifts, processingpaperwork, handling money, and closing and securing store at the end of work periods. • Coordinates events for food truck, including scheduling for events, licensing to sellproducts, management of truck staff, and calculating inventory.• Manages store and entire staff therein, organizing employee shifts, processingpaperwork, handling money, and closing and securing store at the end of work periods.



GameStop

• United States
• Retail
• 700 & Above Employee

• Assistant Manager/Senior Game Advisor

  • Jan 2010 - Jan 2012

  • Increased product and pre-release sales by 33% and contributed to sales success throughorganizing and participating in customer events to drive customer traffic.• Conceived and oversaw some of the most successful efforts to increase employee efficiency through process improvement and workflow analysis.• Received national awards for recognition of excellence in customer service within thefirst 6 months of employment.• Championed top ratings for store location in customer satisfaction repeatedly throughout employment.



WILSON MEANS, MICHAEL ISAIAH HAIR DESIGN

• Receptionist/Intern

  • Jan 2005 - Jan 2012

  • Assisted in start up of new business in customer service capacity maintaining and increasing customer base from prior business. • Facilitated efficiency in transition through technical support of booking system software with company network. • Managed scheduling of customers and provided customers with retail product support for 14-20 chair salon. • Assisted in start up of new business in customer service capacity maintaining and increasing customer base from prior business. • Facilitated efficiency in transition through technical support of booking system software with company network. • Managed scheduling of customers and provided customers with retail product support for 14-20 chair salon.



Best Buy

• Retail
• 700 & Above Employee

• Operations

  • Jan 2009 - Jan 2010

  • Received MVP award for customer support through efforts within 4 months of employment. • First to deliver red flag information regarding faulty product to upper management after receiving repeated customer complaints and recognizing significant service issues with this particular product.•Received national awards for recognition of excellence in customer service within the first 6 months of employment. • Received MVP award for customer support through efforts within 4 months of employment. • First to deliver red flag information regarding faulty product to upper management after receiving repeated customer complaints and recognizing significant service issues with this particular product.•Received national awards for recognition of excellence in customer service within the first 6 months of employment.