Jesse Pollock

Software Support and Training Specialist at Blueprint Solutions LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area
Languages
  • English -

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Bio

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Credentials

  • Building Interactive JavaScript Websites Course
    Codecademy
    Jan, 2023
    - Nov, 2024
  • Learn Bootstrap Course
    Codecademy
    Jan, 2023
    - Nov, 2024
  • Learn CSS Course
    Codecademy
    Dec, 2022
    - Nov, 2024
  • Learn JavaScript Course
    Codecademy
    Dec, 2022
    - Nov, 2024
  • Learn SQL Course
    Codecademy
    Dec, 2022
    - Nov, 2024
  • Using Python to Interact with the Operating System
    Google
    Jun, 2021
    - Nov, 2024
  • Google IT Support Professional Certificate
    Google
    May, 2021
    - Nov, 2024
  • Advanced Styling with Responsive Design
    Coursera
    Apr, 2021
    - Nov, 2024
  • Fundamentals of Finance
    Coursera
    Feb, 2021
    - Nov, 2024
  • Interactivity with JavaScript
    Coursera
    Feb, 2021
    - Nov, 2024
  • Introduction to CSS3
    Coursera
    Feb, 2021
    - Nov, 2024
  • Data Science Math Skills
    Coursera
    Jan, 2021
    - Nov, 2024
  • Introduction to TCP/IP
    Coursera
    Jan, 2021
    - Nov, 2024
  • Introduction to HTML5
    Coursera
    Oct, 2020
    - Nov, 2024
  • Capstone: Retrieving, Processing, and Visualizing Data with Python
    Coursera
    Sep, 2020
    - Nov, 2024
  • Using Databases with Python
    Coursera
    Sep, 2020
    - Nov, 2024
  • Using Python to Access Web Data
    Coursera
    Sep, 2020
    - Nov, 2024
  • Python Data Structures
    Coursera
    Aug, 2020
    - Nov, 2024

Experience

  • Blueprint Solutions LLC
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Software Support and Training Specialist
      • Feb 2023 - Present

  • Ally
    • United States
    • Financial Services
    • 700 & Above Employee
    • Online Banking Consultant
      • Nov 2021 - Jul 2022

      -High volume remote technical support and service to Ally Bank consumer banking customers -Use of Salesforce, in-house tools, and 3rd party software to maintain and update customer profiles, troubleshoot issues, and educate customers on use of website and mobile app. -High volume remote technical support and service to Ally Bank consumer banking customers -Use of Salesforce, in-house tools, and 3rd party software to maintain and update customer profiles, troubleshoot issues, and educate customers on use of website and mobile app.

  • Freelance
    • Chicago, IL / Brooklyn, NY / Remote
    • Audio Production Specialist
      • May 2018 - Oct 2021

      -Audio engineering: recording, editing, production, and mixing in Pro Tools and Ableton Live -Music technology consulting -Live sound reinforcement and live performance consulting -Audio engineering: recording, editing, production, and mixing in Pro Tools and Ableton Live -Music technology consulting -Live sound reinforcement and live performance consulting

  • PartsTrader LLC
    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Support Specialist
      • Apr 2016 - May 2018

      -High volume end user support via phone/email, documentation in CRM -Queue coordination; monitoring of incoming support volume and delegation of team duties -Management of support ticket queues in Microsoft Dynamics CRM -Provision of support team metrics to leadership; design/editing of spreadsheets and graphs -Updating of processes and procedures in queue coordination documentation -Team meeting coordination: scheduled speakers and produced PowerPoint presentations -High volume end user support via phone/email, documentation in CRM -Queue coordination; monitoring of incoming support volume and delegation of team duties -Management of support ticket queues in Microsoft Dynamics CRM -Provision of support team metrics to leadership; design/editing of spreadsheets and graphs -Updating of processes and procedures in queue coordination documentation -Team meeting coordination: scheduled speakers and produced PowerPoint presentations

  • Volusion
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Software Support Specialist
      • Jan 2012 - Jan 2013

      -High volume international end user support via phone/chat/email; documentation in CRM -Advised customers on platform services : web hosting, custom design, SEO -High volume international end user support via phone/chat/email; documentation in CRM -Advised customers on platform services : web hosting, custom design, SEO

  • Urban Ventures
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • IT Support Intern
      • Sep 2010 - Aug 2011

      -End user support in person and via phone, email -Active Directory administration; group/user management and other basic support -Imaging and Windows OS setup on student & staff desktops and laptops -Hardware inventory documentation : computers, peripherals, audio-visual equipment -Routine preventative maintenance and documentation of audio-visual equipment -End user support in person and via phone, email -Active Directory administration; group/user management and other basic support -Imaging and Windows OS setup on student & staff desktops and laptops -Hardware inventory documentation : computers, peripherals, audio-visual equipment -Routine preventative maintenance and documentation of audio-visual equipment

Education

  • Chippewa Valley Technical College
    Associate of Science (A.S.), IT - Software Development
    2022 - 2024
  • IPR - College of Creative Arts
    Associate of Arts and Sciences (A.A.S.), Media Arts, Audio Engineering
    2008 - 2010
  • University of Wisconsin-River Falls
    2007 - 2008

Community

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