Business Analyst

• Jun 2023 - Present

Credit Advisor

• Aug 2022 - Jun 2023

• Provide responsive, sales/service to clients through providing information and financial advice on a wide variety of personal lending products & services.​• Engage clients in genuine conversation to effectively identify & address their primary need and provides clients with relevant financial advice and RBC solutions to meet their needs​• Complete credit applications for personal banking clients​• Provide superior, responsive execution and delivery of tailored financial lending solutions. Show less

Banking Advisor

• Nov 2021 - Aug 2022

• Achieved most improved advisor and nominated for best performing advisor for Q2 2022. • Proactively engaged with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities • Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business • Responded to client-initiated contact, assisting them with a full range of financial transactions • Actively listened and engaged clients in conversation to further understand their individual needs • Proactively take ownership of resolving and preventing client banking problems• Cultivate and maintained relationships with partners to make the most of business opportunities and referrals Show less

Manager

• Mar 2018 - Apr 2022

• Trained, motivated, and directed a cross-functional team of 40, optimized workplace productivity and promoted professional growth.• Managed all staffing responsibilities including consulting, interviewing, hiring, scheduling, and supervising employees.• Evaluated employees performance by providing semi-annual reviews of performance in the workplace with additional feedback.• Controlled costs and inventory to reduce waste by up to 75% to optimize operations and reduce cost eff iciency. Show less

Crew Member

• Mar 2017 - Mar 2018