Operations Specialist

• Jan 2022 - Present

Data Science Fellow

• May 2021 - Jul 2021

12-week Immersive Data Science Bootcamp focusing on SQL, Data Analysis & Visualization, and Machine Learning in R/Python • Capstone Project: Worked as a team to conduct exploratory analysis on Healthcare data, and built a predictive model to classify Healthcare fraudulent payments. • Machine Learning: Cleaned and analyzed a high dimensionality housing data set. As a team, we evaluated individual model performances to select important improvable features to increase value to undervalued homes. • Shiny R Data Visualization Project: Analyzed a vehicle recall dataset, and built an interactive dashboard using Shiny that shows the most frequently recalled component and company. • Python Project: Utilized Python to analyze Glassdoor reviews to find the lowest category of reviews that companies should improve. Show less

Customer Experience Advisor II

• Aug 2019 - Feb 2021

Customer Experience Advisor I (08/2019 - 04/2020) • Answered customer inquiries, and solving payment and shipping issues across multiple platforms including phone, email, and live chat. • Managed escalated situations, and provided above-and-beyond customer service in each interaction. • Channeled customer inquiries to appropriate departments or management. • Organized timely follow-ups, while being able to assist coworkers' follow-ups. Customer Experience Advisor I (08/2019 - 04/2020) • Answered customer inquiries, and solving payment and shipping issues across multiple platforms including phone, email, and live chat. • Managed escalated situations, and provided above-and-beyond customer service in each interaction. • Channeled customer inquiries to appropriate departments or management. • Organized timely follow-ups, while being able to assist coworkers' follow-ups.

Marketing Intern

• Oct 2017 - Feb 2018

• Conducted market research and assisted in marketing campaigns to increase awareness. • Created content for social media platforms, Facebook and Instagram. • Analyzed Google Analytics reports and assisted in Search Engine Optimization (SEO). • Performed administrative duties, such as printing promotion information, data entry, and assist clients. • Conducted market research and assisted in marketing campaigns to increase awareness. • Created content for social media platforms, Facebook and Instagram. • Analyzed Google Analytics reports and assisted in Search Engine Optimization (SEO). • Performed administrative duties, such as printing promotion information, data entry, and assist clients.

Marketing/Operation Intern

• Sep 2016 - May 2017

• Create content for Facebook, Twitter, and Instagram. • Track and maintain all live information in the HYPR platform to verify data is up to date using Excel/Google Sheets. • Assist Account Managers, by recommending influencers, based on data for an influencer's audience demographic, psychographic, and geographic data. • Create content for Facebook, Twitter, and Instagram. • Track and maintain all live information in the HYPR platform to verify data is up to date using Excel/Google Sheets. • Assist Account Managers, by recommending influencers, based on data for an influencer's audience demographic, psychographic, and geographic data.

Marketing Intern

• Jun 2016 - Aug 2016

Volunteer

• Sep 2009 - May 2013

Provided food and clothing to the homeless. Provided food and clothing to the homeless.