Treasury Manager, AAP

• Apr 2022 - Present

Manage the daily banking relationships and needs as it relates to account maintenance, transaction and payment assistance to include daily NACHA submission, reporting needs for internal use, and services and fees. Use of my AAP certification and previous banking industry knowledge to assist as a payments SME for ACH operational rules and regulations, checks, wires, and credit cards for the organization. Supporting the Treasurer in daily operations to include:-projecting daily cash needs-providing funding recommendations -completing the calculations and transactions for a weekly waterfall process-reviewing and completing a quarterly financial analysis of customers for Treasurer review-Managing a month collateral true up process with customers Show less

Treasury Analyst

• Apr 2021 - Apr 2022

Payment product specialist

• Sep 2019 - Apr 2021

• Identify needs within the payments team through workflow/process analysis to create, improve, and rebuild policies and procedures for a more efficient and productive work environment. • Use data to build and analyze reports and dashboards that resulted in identifying and initiating projects and improvements for software and system updates for audit, department improvements, and increased accuracy. • Complete testing on software to include UAT, mobile applications, and file code edits as necessary. • Successfully work with internal departments and vendors by coordinating meetings as well as providing guidance and assisting with ongoing projects essential to the payments team. • Use interpersonal relationship skills to train, mentor and guide staff on new or updated processes for further development. Major Accomplishments o Nominated employee of the month March 2020 o Solely managed portfolio reviews and change in terms project o Used skillset to create process improvements for over 20 tasks Show less

Member Service Representative

• Mar 2017 - Sep 2019

Banking professional that provides a full range of services to members while maintaining the upmost quality of customer service . Ability to open checking,Certificates of Deposit, savings, money market accounts, IRA's as well as Car and personal loans. Completing teller transactions as necessary as well as balancing a drawer. Additionally, contribute to the team by cross-selling, and meeting a weekly quota. Providing resources for financial education. Completing necessary risk analysis and assessment. Systems: Jack Henry Systems, Vantiv, Powerlink, Card@once, Digital Insight, CFM, Synapsis, Symitar, Verafin, Docusign, Xpress Accounts, Liberty, Atira, Ascensus, Efunds -SSBI completed per EOP Show less

Analyst

• Jul 2016 - Feb 2017

CSS AML Senior investigation Personnel, CitiBank (July 2016-February 2017) Responsible for conducting the AML analytical review of client accounts. Applied Structured Analytical Framework ("SAF") to identify money laundering, terrorist financing or other specified concerns and risks. Used the Citi AML compliance protocols which consisted of a strong EDD, KYC, CIP, identification of red flags, CTR, SAR and other necessary components to decision cases. Provided comprehensive risk analysis through identifying relationships and purpose of transactions throughout hundreds of cases. Continuously exceeded SLA and correctly dispositioned every case reviewed throughout my employment within Citi. Became part of the high-risk Remote Deposit Capture team shortly after employment. Major Accomplishments • Conducted enhanced due diligence on global consumer banking AML investigations. • Independently reviewed and investigate suspicious transaction incidents from all business lines. • Researched, investigated, and approved cases through Case Management Tool. • Sought after in the team as a training expert in LexisNexis, Microsoft Application, macro installation and use as well as internal Citi specific tools. • Provided guidance to investigators on what actions to take in dealing with high risk accounts. • Analyzed hundreds of accounts in accordance with Citi risk mitigation standards. Show less

Teller

• Sep 2014 - Jul 2016

Teller III, Regions Bank (September 2014-July 2016) Customer Service ability to build a strong customer base through friendly, attentive service while providing advice, guidance, and financial literacy to better fulfill customer needs. Answer questions and resolve customer complaints and problems. Cash handling capabilities include balancing drawer and vault teller. Experienced in helping to audit negotiable items, cash drawers, and vault. Use knowledge of BSA/AML regulations to minimize and prevent fraud. Also utilizing SAR and CTR’s when necessary and required. Ability to manage teller line in supervisor’s absence which includes helping to coach the team, provide overrides in accordance with bank regulations and policies to compete certain transactions, and assisting in daily operational tasks. Responsible for duties outside current role such as daily reports, RegCC holds, balance reports, and stepping in to assist with simple personal banker transactions such as debit card and check orders. Follow policies and procedures regarding confidentiality in dealing with high net worth clients. Major Accomplishments • Exceeding quarterly quota since starting • Received "stellar teller" award for top sales in area • Increased responsibilities rapidly Show less

Assistant Manager

• Feb 2011 - Sep 2014

Assistant Manager, ABC Fine Wine & Spirits (February 2011-September 2014) Customer Service ability to build a strong customer base through friendly, attentive service while using brand knowledge, and education to meet sales quotas and earn commission. Resolve issues efficiently and effectively. Merchandising/Loss Prevention: Organize displays with current promotions, and maintain a neat storefront. Monitor the sales floor to prevent theft while knowing when to enforce and respond to issues. Administration: Responsibility to open/close store. Prepare daily bank deposits, sales reports, payroll, invoices, and emails. Interaction with other stores around the area. Running and motivating a small team to meet goals. Balancing cash drawers. Execute Loomis pickups/drop offs using a safe drop tidel. Play an active part in the hiring process along with training new employees Major Accomplishments • Rapidly promoted within a few years. • Exceed goals and quotas monthly. • Compliments and emails sent to owner regarding excellent customer service. • Coordinated and executed four wine tasting events. • Awarded most improved store of 2013 Show less