Customer Support Specialist & Jr. Quality Assurance Analyst

• Dec 2020 - Present

QA Analyst Create test cases and validation plans, organize and execute tests on products during the SDLC. Maintain test repository for test records and results. Organize bug documents & regression archives. Execute the regression test set as part of every delivery cycle of development in the sprint. Report any unexpected result according to the guidelines of test-case designs as part of the analysis of requirements or user stories at the beginning of each sprint. Maintain released products through testing and providing support whenever necessary. Upload all documentation to JIRA as a result of the intern QA process. Keep track of the development team concerning any insight or output of testing execution and issues discovered. Assess and report risks as products go through development. Maintain a baseline of testing coverage and a testing perspective during the test design, test analysis, test execution, according to different goals based on requirements and Figma designs. Work on a daily basis with the Development Team, Team Leads, & Stakeholders Used Jira tool to control, track, and follow, activities during the sprint. Perform functional testing, white box testing, integration testing, component testing, system testing, regression testing, performance testing, cross-browser testing, responsive testing, and API testing. Customer Support Answer emails in support of customer needs by conveying in a reassuring manner step by step intructions to resolve application issues. Assist in creating short demo-videos for FAQ page Intercept all incoming emails and delegated them to the approriate department Technical Support on website chat service Zendesk Create tickets for IT notifying them of bugs Effectively communicate between departments and worked closely with the team to ensure all tasks were completed or up-to-date. Work closely with stakeholders to ensure needs are met, and problems are solved. Used Gherkin method to communicated bugs to Development team. Show less

Restaurant Supervisor

• May 2020 - Sep 2020