Administrative Assistant

• May 2021 - Present

Research Assistant

• Oct 2015 - Sep 2021

- Train other research assistants in coping scoring- Analyze 1000+ paragraphs of 200+ written testimonials to identify coping behaviors of survivors of the Armenian Genocide for the Persecution and Genocide project and of researchers in the Polar project of the Extreme Environments Studies- Undertook a self-directed study on coping behaviors of survivors of the Rwandan Genocide from literature review, data collection, thesis writing, to presenting at the UBC Psychology Undergraduate Research Conference

Lead Front Line Social Support Worker

• Mar 2020 - Mar 2021

- Manage and coordinate staff work schedules for all employees in a 24/7 supportive housing building- Supervise, support, and advise FLSS workers and Tenant Support Workers (TSW) during and after incidents in the building from liaising with health workers and paramedics to writing incident reports and collaborating with management team to arrange necessary follow-up- Collaborate with management team to create care plans for tenants in complex situations to ensure both tenants and staff are cared for- Collaborate with FLSS, TSW, and other management staff in the reporting, attending, and follow-up of tenants when necessary- Rotate On-Call duties with Lead Tenant Support Worker (LTSW) in order to support staff while off-site- Oversee security systems from troubleshooting security camera systems (and IT-related issues) to setting up fobs and transmitters - Update and create training materials, job descriptions, checklists, and resources for Front Line Social Support Workers (FLSS) and the Lead Building Service Worker positions to ensure smooth orientation shifts- Organize and lead training and shadow shifts for new FLSS staff- Review staff performance and employee status and liaise with Finance and HR departments at Head Office to ensure current staff are receiving company benefits and/or yearly raises if they are eligible- Compose and lead performance review meetings for FLSS staff at their 3-month, 6-month, and 1-year at VNHS

Tenant Support Worker

• Dec 2019 - Mar 2020

- Run case management meetings or check-ins tenants to identify and connect them with local resources such as clinics, mental health programs, and employment- Encourage tenants to practice independent life skills and courteous behaviour, especially in common areas and shared spaces- Provide non-violent crisis intervention and management and/or coordinating with emergency services when required- Monitor the flow of tenants and guests in the building to ensure security and safety of tenants and staff

Behaviour Interventionist

• Aug 2018 - Feb 2020

- Provide 1:1 home-based intervention to clients between ages 3-5- Implement Applied Behaviour Analysis methods into treatment plans and programs in order to teach the client daily living skills like self-feeding and dressing to practicing fine-motor skills- Incorporate play into teaching to create a fun learning atmosphere- Collect and chart data using Standard Celeration Charts to track client progress - Provide 1:1 home-based intervention to clients between ages 3-5- Implement Applied Behaviour Analysis methods into treatment plans and programs in order to teach the client daily living skills like self-feeding and dressing to practicing fine-motor skills- Incorporate play into teaching to create a fun learning atmosphere- Collect and chart data using Standard Celeration Charts to track client progress

Director of First Impressions

• Aug 2016 - Sep 2019

- Established rapport and corresponded with clients in-person, via email, or over the phone in a timely and friendly manner to contribute to a calm, welcoming environment- Routinely handled client files and other information under strict confidentiality protocol when archiving, processing clinical records requests, and other clerical tasks- Effectively spoke with clients and callers in crisis by connecting or directing them with appropriate resources- Various admin tasks from reviewing counsellor ledgers to liaising with and invoicing third-party companies to arrange for direct billing for counselling sessions- Built out various data analysis systems, including supplies tracking for 3 offices, and monthly counsellor retention reports for 30+ counsellors that served as resource for counsellor supervision- Worked with colleagues to set up and design Monthly Counsellor Newsletters, and continues to write newsletter content to circulate important information and to contribute to maintaining a continued sense of Jericho community

Research Assistant

• Jul 2017 - Apr 2018

- Ran studies for the Attention, Emotion, and Personality project by administering computerized tasks and questionnaires, and recording participant behaviours to contribute to research on cognitive performance in suicide ideators, suicide attemptors, and people with no history of suicide - Ran studies for the Attention, Emotion, and Personality project by administering computerized tasks and questionnaires, and recording participant behaviours to contribute to research on cognitive performance in suicide ideators, suicide attemptors, and people with no history of suicide

President

• May 2016 - Apr 2017

- Acted as liaison to various UBC organizations in order to ensure information about the club is updated and accurate- Called general bimonthly club meetings to plan for club events to encourage student involvement in law and society outside of the classroom- Worked with the club marketing team to promote the club through social media and promotional items - Worked with the club executive team to organize events like Prof Talks, trips to open lectures, court visits, and club socials- Created a WordPress website to increase online accessibility that combines information about the LASO minor, upcoming club events, and a forum to contact club executives

Intern

• Jun 2015 - Jun 2016

- Filed, inputted data entry, and phoned companies to purchase and return orders to assist company employees with administrative work- Contributed to once a week posts on the official KSDG WordPress blog on topics related to sustainability, sustainable development, and current events within the company to further promote company projects and sustainability practices in general - Filed, inputted data entry, and phoned companies to purchase and return orders to assist company employees with administrative work- Contributed to once a week posts on the official KSDG WordPress blog on topics related to sustainability, sustainable development, and current events within the company to further promote company projects and sustainability practices in general

Cultural Assistant

• Sep 2015 - Apr 2016

- Worked on research, data entry, and analysis projects from exchange and internship certificates to programs and courses offered at UBC Continuing Studies and other universities- Practiced active listening skills and aided students in their transition to Vancouver and UBC, interacted and mentored them 1:1 when needed- Helped students understand certain English words or concepts as an instructor’s aid during workshops and site visits when needed - Worked on research, data entry, and analysis projects from exchange and internship certificates to programs and courses offered at UBC Continuing Studies and other universities- Practiced active listening skills and aided students in their transition to Vancouver and UBC, interacted and mentored them 1:1 when needed- Helped students understand certain English words or concepts as an instructor’s aid during workshops and site visits when needed

Cashier

• Sep 2015 - Apr 2016

- Exercised customer service skills while operating the cash register and serving food- Counted cash float and recorded finance sheets in the beginning and end of shift - Exercised customer service skills while operating the cash register and serving food- Counted cash float and recorded finance sheets in the beginning and end of shift

Note Taker

• Sep 2014 - Dec 2015

- Prescribed notes for 7 students in 4 courses- Learned and practiced confidentiality protocols- Better understood the availability of UBC services and resources - Prescribed notes for 7 students in 4 courses- Learned and practiced confidentiality protocols- Better understood the availability of UBC services and resources

Employee

• Mar 2015 - May 2015

- Provided customer service while preparing food and drinks to serve café patrons- Restocked items to replenish food and drink supply- Operated cash register and balanced finance sheets to ensure float and earnings were accurately counted - Provided customer service while preparing food and drinks to serve café patrons- Restocked items to replenish food and drink supply- Operated cash register and balanced finance sheets to ensure float and earnings were accurately counted

Volunteer Research Assistant

• Sep 2014 - Dec 2014

- Researched psychology journals, articles, and brochures and composed a chapter for parents interested in learning more about social transitioning with gender variant children- Worked in an independent setting and regularly communicated with my supervisor - Researched psychology journals, articles, and brochures and composed a chapter for parents interested in learning more about social transitioning with gender variant children- Worked in an independent setting and regularly communicated with my supervisor