Jess Thiele

Enrolment Assistant at Oxford Brookes University
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Contact Information
us****@****om
(386) 825-5501
Location
Weston-super-Mare, England, United Kingdom, UK

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Credentials

  • BrookesEDGE award
    Oxford Brookes University
    Nov, 2022
    - Oct, 2024
  • Debate and current affairs; distinction
    Weston College
    May, 2020
    - Oct, 2024

Experience

  • Oxford Brookes University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Enrolment Assistant
      • Aug 2022 - Present

      In this fast-paced role, I was required to answer enquiries concerning enrolment and resolve any issues that arose through liason with various teams. This involved intricate knowledge of the university systems, including handling confidential data.

    • Senior Student Ambassador
      • Apr 2023 - Sep 2023

      Added responsibilities including managing a team and holding a senior, supervisory role in major university events. Also providing emergency cover and contact for student ambassadors.

    • Student Ambassador
      • May 2021 - Sep 2023

      Lead campus tours to large groups of people where I had to present and memorise large amounts of information to promote the university. I also partook in student talks to different schools and open days which involved me to talk to large groups of people and some on an individual basis on my university experience. I was also involved in attending UCAs and careers fairs on behalf of the university to inform and sell the university experience to others. I am also involved in various access to education schemes, such as Access Higher, Brookes engage and Discover Brookes. This involved getting to know younger audiences and promoting the various routes into higher education through activities such as small projects, tutoring and presentations. This also involved out of hours mentoring; giving advice and support with these schemes on the application Brightside. I simulaneously managed two groups of four mentees for each programme, making sure to create a supportive environment for them on the group chats, but also individually.I was also given the oppotunity to help with website migration, through reading data, making sure it was accessible and then formatted it onto the new website using Canva and Wordpress. Show less

  • Brinsea Products Ltd
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Administrative Assistant
      • Jun 2021 - Sep 2021

      My primary role was to ensure I supported the administrative staff with customer care, including resolving issues through email and on the phone. I was also tasked with handling data on sage CRM and resolving issues relating to guarantees of the products. Alongside balancing these tasks, I was responsible for the reorganisation of the company’s archives to maintain GDPR and daily post which required use of a franking machine. My primary role was to ensure I supported the administrative staff with customer care, including resolving issues through email and on the phone. I was also tasked with handling data on sage CRM and resolving issues relating to guarantees of the products. Alongside balancing these tasks, I was responsible for the reorganisation of the company’s archives to maintain GDPR and daily post which required use of a franking machine.

  • Waitrose & Partners
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Night replenishment
      • Aug 2020 - Jan 2021

      Main duties included reduction of items, customer shopping and replenishment. The role has required me to be a quick thinker and worker, so all tasks can be completed with a team in a timely manner before the store opens for the next day. Main duties included reduction of items, customer shopping and replenishment. The role has required me to be a quick thinker and worker, so all tasks can be completed with a team in a timely manner before the store opens for the next day.

  • Osborne house dementia care home
    • Weston-super-Mare, England, United Kingdom
    • Housekeeper
      • Jul 2018 - Jul 2020

      Responsible for maintaining the cleanliness of the home and upkeep of laundry. Worked with various colleagues in the home to ensure the highest standards are met. Completing training courses in elderly dementia care, dignity within care, food hygiene, COSHH and first aid expanded my skills. Responsible for maintaining the cleanliness of the home and upkeep of laundry. Worked with various colleagues in the home to ensure the highest standards are met. Completing training courses in elderly dementia care, dignity within care, food hygiene, COSHH and first aid expanded my skills.

Education

  • Oxford Brookes University
    Bachelor of Arts - BA, Geography/International relations
    2020 - 2023
  • Weston College
    A-levels, Geography, Mathematics and Computer science
    2018 - 2020

Community

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