Experience

North East Water

• Australia
• Utilities
• 100 - 200 Employee

• Integrated Water Planning Officer

  • Aug 2018 - Present

• Environment Officer

  • Feb 2018 - Aug 2018

  - This role involved wastewater compliance activities, including conducting risk assessments for wastewater treatment plants - I also developed a plan to reduce landfill across the organisation, in collaboration with the environment team. I conducted waste audits, analysed finance information and presented the findings to the executive and different teams within the organisation - This role has improved my understanding of the operations side of water and wastewater services. I have gained a broad understanding of compliance processes and expectations, climate change mitigation activities, land stewardship and biodiversity enhancement

• Customer Service Consultant

  • Dec 2016 - Aug 2018

  - I worked in the Contact Centre on a permanent part-time basis while writing up my thesis - This role equipped me with skills in customer service and a customer-centred attitude. In particular, I can confidently handle customer interactions and complaints with empathy and efficiency - I have also gained excellent general knowledge about the rights and responsibilities of water authorities, and the billing system



Charles Sturt University

• Australia
• Higher Education
• 700 & Above Employee

• PHD

  • Jan 2013 - Mar 2017

  Optimising Water Management in the Anthropocene? A case study of adaptive governance in a sub-catchment of the Murray-Darling Basin- designed and executed a qualitative research project involving critical analysis of academic literature, in-depth stakeholder interviews and policy analysis- used the Nvivo software package to analyse interview transcripts and water policy documents- authored reports to the funding agency, peer-reviewed journal articles and a thesis - presented findings at local and international conferences - tutored, marked assignments and updated subject materials for University courses:• Leadership and Communication (REC167)• Community Engagement and Capacity Building (GEO360) • People and the Environment (ENM101)

• Research Assistant

  • Aug 2014 - Dec 2014

  Research Project: Sustainability - Graduate Attitudes - sourced and coded subject outlines from numerous faculties for a deductive content analysis, using the Nvivo software package



The University of Queensland

• Higher Education
• 700 & Above Employee

• Research Assistant

  • Feb 2012 - Nov 2012

  Research project: Incorporating climate change adaptation and resilience-building needs within management of a social-ecological system, funded by the Global Change Institute, University of Queensland - organised venues, logistics and participants for four ‘Climate Roundtables’ exploring stakeholder perspectives on climate change risks and opportunities for adaptation in rural, urban and coastal contexts- transcribed, coded and analysed workshop outputs and jointly authored a short report for participants, a final report for the funding agency and a peer-reviewed paper



Healthy Land & Water

• Australia
• Environmental Services
• 1 - 100 Employee

• Sole Trader

  • Jun 2012 - Aug 2012

  Research Project: Dynamic Reservoir Operations: managing for climate variability and change, funded by the Water Research Foundation, City of Calgary and Alberta Water Research InstituteContractor: Hydrologics, Inc. - authored a desktop case study (and liaised with the bulk water provider to check information) covering the impetus and costs involved with the SEQ water grid, how decisions are made about moving water around the grid, which modelling tools are used to optimize grid operations, and the observed benefits for water security



Healthy Land & Water

• Australia
• Environmental Services
• 1 - 100 Employee

• Administration Officer

  • Jul 2011 - Mar 2012

  - managed the reception desk and performed a broad range of activities to support the organisation - managed the reception desk and performed a broad range of activities to support the organisation