Jess Sanchez

Customer Service Representative II at Pavilion Payments
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Contact Information
us****@****om
(386) 825-5501
Location
Las Vegas, Nevada, United States, US

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Experience

    • United States
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Customer Service Representative II
      • Jul 2022 - Present

      Responds to customer inquiries by telephone or e-mail to provide non-technical/basic technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Works under moderate supervision. Show less

    • Education
    • 1 - 100 Employee
    • Director
      • Jan 2022 - Jul 2022

      Answering phones and emails. Hiring staff Managing a building, keeping teachers in ratio, and planning schedules. Conducting tours of our building and doing enrollments. Organizing children files, employee binders, and front desk filing system. Walking with health and licensing visits. Running a system called Procare Taking payments. Taking counts of classrooms, and doing visual sweeps of buildings and playgrounds. Preparing snack and lunch for the classrooms. Placing orders to Smart and Final, towel and tissue, Costco and Walmart. Giving teachers guidance on how to handle situations and always pointing out the learning experience in situations. Doing walk-throughs constantly throughout the building noting what needed to be cleaned or fixed letting my corporate office know the plan to fix these things. Show less

    • United States
    • 700 & Above Employee
    • Nanny
      • Apr 2021 - Dec 2021

      Organize creative activities and educational games (e.g. drawing, crafting and puppet games) Prepare children’s meals and feed them (including bottle-feeding for babies) Change diapers and bathe infants Help older children wash up and take baths Schedule nap times Teach children appropriate social behaviors, such as being respectful to each other and helping out with chores Transport children to and from school and extracurricular activities Tidy up play areas and children’s rooms Assist young students with homework Ensure children’s safety during indoors and outdoors activities Take care of children in case of injury or illness Perform housekeeping tasks as needed Work with parents to ensure children’s growth and social development Show less

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Assistant Director
      • Mar 2020 - Apr 2021

      Answering phones and emails. Managing a building, keeping teachers in ratio, and planning schedules. Conducting tours of our building and doing enrollments. ⦁ Organizing children files, employee binders, and front desk filing system. Running a system called Procare Taking payments. Taking counts of classrooms, and doing visual sweeps of buildings and playgrounds. Preparing snacks and lunch for the classrooms. ⦁ Placing orders to smart and final, towel and tissue, and Walmart. Giving teachers guidance on how to handle situations and always pointing out the learning experience in situations. Doing walk-throughs constantly throughout the building noting what needed to be cleaned or fixed letting my corporate office know the plan to fix these things. Show less

    • United States
    • Education Management
    • 1 - 100 Employee
    • 2’s Preschool Teacher
      • Sep 2019 - Mar 2020

      Supervision of 10 or more children Conducting assessments & improving children’s social, physical, and intellectual growth Creating weekly lesson plans & created classroom themes Planning activities that encourage each child to grow in the areas of emotional, social, cognitive and physical development Maintained classroom records for parameters such as cleanliness, orderliness, and safety status Helped encourage potty training Took classroom pictures & helped run marketing Helped but fund raisers together Using what I’m learning from CDA Show less

    • Philippines
    • Primary and Secondary Education
    • 1 - 100 Employee
    • 3’s Preschool Teacher
      • May 2019 - Sep 2019

      Supervision of 10 or more children Conducting assessments & improving children’s social, physical, and intellectual growth Creating weekly lesson plans & created classroom themes Planning activities that encourage each child to grow in the areas of emotional, social, cognitive and physical development Maintained classroom records for parameters such as cleanliness, orderliness, and safety status Took classroom pictures & helped make flyers Supervision of 10 or more children Conducting assessments & improving children’s social, physical, and intellectual growth Creating weekly lesson plans & created classroom themes Planning activities that encourage each child to grow in the areas of emotional, social, cognitive and physical development Maintained classroom records for parameters such as cleanliness, orderliness, and safety status Took classroom pictures & helped make flyers

    • Infants & 2’s Teacher | Front Desk Help
      • Apr 2017 - Apr 2019

      Co-teacher in a infant room running about 8 everydayConducting assessments & improving children’s social, physical, and intellectual growth Creating weekly lesson plans & created classroom decorations (A,B,C 1,2,3 charts etc,) Planning activities that encourage each child to grow in the areas of emotional, social, cognitive and physical development Maintained classroom records for parameters such as cleanliness, orderliness, and safety status Helped enroll children Took families on tours of the center Helped plan schedules Show less

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Coffee Tree Barista & Manager
      • Dec 2014 - Jul 2017

      Great with customers serving more than 90+ customers Helped hire & train Maintained a safe and healthy work environment by following standards and policies Providing customers with drink menus and answering their questions regarding ingredients Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy, and sugar ratios) Great with customers serving more than 90+ customers Helped hire & train Maintained a safe and healthy work environment by following standards and policies Providing customers with drink menus and answering their questions regarding ingredients Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy, and sugar ratios)

Community

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