Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Home Brand Agent

  • Apr 2018 - Present

  Greater Minneapolis-St. Paul Area -Manage shipping/delivery problems -Resolve billing problems -Answer high volume incoming calls and e-mails -Data entry in consumer database -Retain customers who wish to cancel their subscriptions -Start new subscriptions for new customers -Assist with digital and technical problems -Meet performance metrics of quality, productivity, and attendance



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• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Health Unit Coordinator

  • Mar 2016 - May 2016

  Fridley, MN -Rotated positions daily between Health Unit Coordinator and Certified Nursing Assistant -Provided nursing assistance to patients in all departments of hospital -'EPIC' Computer training -Processed physician orders -Scheduled patient appointments and transportation services -Efficiently managed patient/visitor inbound calls and provided assistance as needed -Created patient charts -Greeted patients and family members -Collaborated with staff, patients, and family… Show more -Rotated positions daily between Health Unit Coordinator and Certified Nursing Assistant -Provided nursing assistance to patients in all departments of hospital -'EPIC' Computer training -Processed physician orders -Scheduled patient appointments and transportation services -Efficiently managed patient/visitor inbound calls and provided assistance as needed -Created patient charts -Greeted patients and family members -Collaborated with staff, patients, and family members to ensure satisfaction and quality care -Admitted and discharged patients -Clerical work such as faxing, filing, high volume phone lines, restocking supplies, and data entry -Coordinated communication between patients, physicians, family, and staff Show less



Autumn Glen Senior Living

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CNA

  • Dec 2014 - Feb 2016

  Coon Rapids, MN -Provided nursing assistance to residents in long term care, memory care, and independent living suites. -Activities of daily living -Medication -Behavior monitoring -Vitals -Activities -Meal serving -Housekeeping



The Homestead of Anoka

• CNA

  • Apr 2013 - Oct 2013

  Anoka, MN -Provided nursing assistance to residents in a 127 bed care facility -Long term care, memory care, and transitional care