Jess Owens

Infrastructure Engineer at Berkshire Hathaway Travel Protection
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Contact Information
us****@****om
(386) 825-5501
Location
Custer, Wisconsin, United States, US
Languages
  • English -

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Bio

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Credentials

  • Citrix Certified Administrator - XenApp 5.0
    Citrix

Experience

    • United States
    • Insurance
    • 1 - 100 Employee
    • Infrastructure Engineer
      • Apr 2013 - Present

      Engineering, project management, administration tasks, PCI and SOX compliance work, team leader. Duties include: - Active Directory - Group Policies - Citrix XenDesktop - VMware - Hyper-V - Lync / Skype for Business - Office365 - Interactive Intelligence CIC phone system - Desktop, server, and network support - Azure AD Connect - Microsoft EA administration Engineering, project management, administration tasks, PCI and SOX compliance work, team leader. Duties include: - Active Directory - Group Policies - Citrix XenDesktop - VMware - Hyper-V - Lync / Skype for Business - Office365 - Interactive Intelligence CIC phone system - Desktop, server, and network support - Azure AD Connect - Microsoft EA administration

    • United States
    • Insurance
    • 100 - 200 Employee
    • Desktop Support Technician
      • Jan 2006 - Aug 2009

      As a former intern, I was offered a full time position as a Desktop Support Technician. Duties included: - Tier 1 & 2 support for hardware, software, telephony, network, and mobile - Active Directory administration of users, groups, and computers - Work with tier 3 technicians to escalate and resolve end user issues while maintaining end user ownership of the issue at hand - Primary support for OnBase software - Primary support for printers, scanners, and copiers - Coverage of support phone queue as needed - On call for after hours escalations in a 24/7/365 company - Supported numerous remote sales staff - Executive support as required - Managed projects such as full company Office upgrade, claims administration paperless conversion, OS upgrades - Assisted with domain migration, phone system upgrade, and other various enterprise-wide projects Show less

    • United States
    • Investment Management
    • 1 - 100 Employee
    • Help Desk Intern
      • Mar 2005 - Jan 2006

      Worked part time as a Help Desk intern while attending college, and full time after graduation. Primary tasks included: - Desktop support for antivirus conversion project - Building computers - Software installs - Active Directory tasks for users, groups and computers - Tier 1 support for all hardware, software, telephony, and network - Answer support queue calls as needed Worked part time as a Help Desk intern while attending college, and full time after graduation. Primary tasks included: - Desktop support for antivirus conversion project - Building computers - Software installs - Active Directory tasks for users, groups and computers - Tier 1 support for all hardware, software, telephony, and network - Answer support queue calls as needed

  • Central Wisconsin Dataworks
    • Stevens Point, Wisconsin
    • Office Manager and Technician
      • Aug 2000 - Mar 2005

      Started as a secretary, managing office duties including: - creating invoicesfor completed work - quarterly business taxes - computer hardware, software and peripherals orders - RMA returns of failed hardware - shipping, mailing - customer management via phone - dispatch and scheduling of technicians - maintaining stock of common hardware and licenses - Microsoft licensing I was asked to start performing in-office technical duties while managing office work including: - Windows 95, Windows 98, and Windows XP install, troubleshooting, support and upgrades - Apple/Mac support pre-OS X - custom computer hardware and server hardware builds - Windows NT, Server 2000, and Small Business Server install, troubleshooting, support, and upgrades - SCSI RAID - NAS configuration and support - Y2K Patch and support - Basic business and home user software, hardware, telephony and network support via phone - Assist field technicians as needed Show less

Education

  • University of Wisconsin-Stevens Point
    Bachelor’s Degree, CIS (Computer Information Systems) Major, Psychology Minor
    2000 - 2005

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