Experience

Mine Logistics Sdn Bhd

• Malaysia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2013 - Present

  - Monitoring subordinate job scope and KPI - Handling customer complaints or any major incidents - Investigating and solving customers' problems - Developing feedback or complaints procedures for customers to use - Leading or supervising a team of customer service staff - Being involved in staff recruitment and appraisals - Training staff to deliver shipping knowledge - Handling process of ISO application - Checked Shipper LC requirement - Dealing with Oversea Agent - Communicating courteously with customers by telephone, email, letter and face to face - Being involved in the strategy implementation the role, responsibilities and monitoring on the internal CS System, Mobile Apps, CRM (Customer Relationship Management). - Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses Show less



Q-Link Agencies Sdn Bhd

• Documentation Executive (HOD)

  • Dec 2009 - Jul 2013

  -Team Leader of Doc Centre Penang, Pasir Gudang & Singapore to ensure smooth operation -Monitoring team member’s Performance & team work -Prepare Bill of Lading / Sign BL / Release BL - K5 Submission -Checked Shipper LC requirement -Dealing with Principle office & Oversea Agent -Assist Shipper for additional free time application, cargo arrival date, and amendment after vessel arrived. -Monthly BL production report -Team Leader of Doc Centre Penang, Pasir Gudang & Singapore to ensure smooth operation -Monitoring team member’s Performance & team work -Prepare Bill of Lading / Sign BL / Release BL - K5 Submission -Checked Shipper LC requirement -Dealing with Principle office & Oversea Agent -Assist Shipper for additional free time application, cargo arrival date, and amendment after vessel arrived. -Monthly BL production report



Yang Ming Line Sdn Bhd

• Customer Service Officer

  • Mar 2008 - Nov 2009

  • Booking Confirmation • Checked Shipper LC requirement • Monthly report • Booking Confirmation • Checked Shipper LC requirement • Monthly report