Case Manager

• May 2023 - Present

Student Intern

• Jan 2023 - May 2023

I am currently completing my practicum placement with the St John of God Women's program at Outcare. The program is available to all female offenders at Bandyup Women's Prison, Wandoo Rehabilitative Prison, and Boronia Pre-release Centre for Women. The program is designed to support female offenders as they transition into the community. The program is delivered through a person-centered approach, meeting the individual needs of each client.

Customer Liaison Officer

• Sep 2022 - Apr 2023

As a Customer Liaison Officer at the Department of Child Protection, I am the first point of contact for clients who are utilising our services. My role as a Customer Liaison officer requires me to provide administrative support to communities staff members including maintaining accurate client and administrative records as well as arranging transport and appointments for clients. Whilst performing my role, I simultaneously work effectively and collaboratively as a part of the business team. On a daily basis, I utilise my highly developed interpersonal and written communication skills to communicate with a diverse range of people at all levels, including the ability to manage complaints and difficult behaviour. Show less

Family support officer

• Nov 2021 - Sep 2022

I commenced working for the Department of Child Protection and Family Services in November 2021. Since then I have worked extensively with numerous families and have built professional rapport with various clients most of whom have complex needs. My role as a family support officer required me to facilitate contact visits between children who are placed in foster care and their biological parents or other family members. During contact visits, it is my responsibility to model positive parenting and provide assistance where appropriate. After the contact visit, my role involves writing a detailed report on the contact, which could later be subpoenaed in court. Show less

Bar Supervisor

• Mar 2021 - Dec 2021

I began bartending for Capitol Corp in July 2020, within 8 months I was promoted to Bar Supervisor. Key Responsibilities:- Oversee daily operations across 4 bars - Managing staff and rosters- Shortlisting, interviewing, and recommendations for new casual bar staff - Induction, monitoring, and ongoing training of casual bar staff- Handling of tills, float and POS system product/till database management - Manage inventory, wastage, promo drinks, and spoilage- Dealing with disorderly patrons & recording or reporting incidents as appropriate - Ensure the club operates in accordance with its Liquor License and Responsible Service of Alcohol requirements including ceasing service to disorderly patrons & checking IDs Show less

Bartender

• Jul 2020 - Mar 2021

Key Responsibilities: - Serving customers - Pouring drinks and making cocktails- Checking ID of patrons - Complying with all OH&S, food safety protocols and Liquor licensing guidelines - Cleaning the bar, glasses and any equipment used - Taking payments and settling tabs - Taking food orders