Experience

Iowa Department of Health and Human Services

• United States
• Health and Human Services
• 200 - 300 Employee

• Income Maintenance Worker

  • Jun 2019 - Present

  Reviews and determines initial and continuing financial eligibility for categorical public assistance programs; performs related work as required. Work Examples Conducts in-depth interviews with applicants in order to determine applicant eligibility for public assistance programs; interprets rules and regulations and explains rights and responsibilities of clients; gathers, organizes, analyzes and documents a large amount of information. Elicits and verifies pertinent eligibility information such as income, residence, property ownership, rent, household expenses, other financial resources and physical and/or mental disabilities; assists applicants in obtaining additional information and in resolving discrepancies. Determines initial and continues eligibility for public assistance programs in accordance with federal and state laws, and established departmental policies and procedures; computes grants or enters data into a computer system for grant computation; researches policies and rules to obtain answers to questions of applicant or client eligibility. Maintains statistical documentation and records necessary to satisfy requirements and administration of Income Maintenance Programs; prepares written summaries, reports, responses to constituent concerns, Intentional Program Violations. Establishes and maintains effective working relationships with applicants or recipients of public assistance, with co-workers and others. Identifies potential services and refers to other social service resources within the office or community to assist in meeting immediate and long-term client needs. Confers with social workers and other persons in the community involved with the same client group for the purpose of coordinating services. Enters and analyzes data on a personal computer. Participates in continuous quality improvement work groups/teams.



Iowa Workforce Development

• United States
• Government Administration
• 300 - 400 Employee

• Workforce Advisor - PROMISE JOBS

  • Jul 2015 - Jun 2019

  Case management of PROMISE JOBS participants including assessment and intensive services in order to help them reach self-sufficiency. Specifically: Determine the participant's employability, motivation to become employed, and the extent of the participant's barriers to employment and current workplace skills. Ensure that participants are meeting their appropriate Work Participation Rates. Monitor data entry and coding, FIA expiration dates, 6-month FIA Reviews and other valuable data to ensure participants are properly coded, engaged in countable activities and making progress towards self-sufficiency. Provide directed, supported pre-employment and employment activities. Monitor participant's job training and job search activities. Refer to Apprenticeships and other employment resources, address workplace issues before becoming employed such as performance, attendance or attitudinal issues. Assist participants in locating child care, authorizing child care and transportation payments, assisting work ready participants completing Family Self-sufficiency. Grant (FSSG) applications including but not limited to helping secure cost estimates. Use assessment tools to help determine suitable educational and training and employment plans. Keep in regular contact with participants and keep files up to date with all necessary documentation. Develop Family Investment Agreements (FIA's) for PROMISE JOBS participants and provide case management of the FIA action steps to assist the participants in becoming economically self-sufficient from the Family Investment Program (FIP). Initiate overpayment recovery when appropriate due to non-compliance or other circumstances. Timely answer phones & return calls and answer questions from participants as necessary or refer to the supervisor. For participants who fail to resolve participation issues and resume FIA activities, submit the case for approval & impose a Limited Benefit Plan (LBP).



Western Iowa Tech Community College

• United States
• Higher Education
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2014 - Jul 2015

  • Create correspondence, financial and other reports and materials• Coordinate meetings and event arrangements; take and produce minutes• Establish and manage records and record keeping system utilizing the software database• Initiate, answer, screen and direct telephone calls• Schedule appointments, calls, travel, meetings and room usage• Initiate and complete purchase requisitions• Maintain inventory of materials and supplies• Use excellent communication and human relations skills

• Bookstore Clerk

  • Jun 2013 - Dec 2013

  • Unpack, stock and organize storerooms and displays with merchandise• Receive cash, checks and credit card receipts; post transactions• Pack, unpack and ship books• Monitor regular inventories and perform annual inventory• Assist with ordering materials and supplies• Unpack, stock and organize storerooms and displays with merchandise• Assist customers with locating and purchasing of books and materials

• Secretary

  • Jan 2012 - Dec 2013

  • Use Datatel software to initiate/complete purchase requisitions, register students, and create/edit courses and sections• Schedule and coordinate credit and noncredit classes for the Public Services Division• Provide support for 80+ instructors• Initiate, answer and direct phone calls• File and organize records• Create, edit, and work with students’ profiles and schedules• Organize and process majority of paperwork and scheduling for the Woodbury County Northwest Iowa Regional Fire School