Experience

Alimentiv

• Canada
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Senior TMF Associate

  • Nov 2022 - Present

  London, Ontario, Canada

• TMF Associate

  • Apr 2021 - Nov 2022

  London, Ontario, Canada

• TMF Coordinator

  • Aug 2019 - Jun 2021

  London, Canada Area



Microcad Computer Corporation

• Canada
• Wholesale Computer Equipment
• 1 - 100 Employee

• IT Sales

  • Jun 2017 - Apr 2019

  London, Canada Area • Managed display, layout, and organization of retail area, creating focus points to drive sales, weekly updates of inventory, easy-to-read in-store marketing, and assisting walk-in customers and long-term clients (resellers) with courtesy and professionalism. Built relationships with all clients by creating a welcoming environment. • Updated and maintained website weekly, developing processes to ensure quick, consistent updates. Used these processes to maintain accurate in-store inventory… Show more • Managed display, layout, and organization of retail area, creating focus points to drive sales, weekly updates of inventory, easy-to-read in-store marketing, and assisting walk-in customers and long-term clients (resellers) with courtesy and professionalism. Built relationships with all clients by creating a welcoming environment. • Updated and maintained website weekly, developing processes to ensure quick, consistent updates. Used these processes to maintain accurate in-store inventory for answering customer inquiries promptly, as well as generating in-store labelling, and monthly promotional material as requested by owner. • Point of contact for School Board Tenders, covering approx. 9 school boards and over 300 items. Created processes to handle daily purchase orders, including creating order confirmations and invoices, ordering from suppliers, and handling all inquiries and support. Regularly went above and beyond to ensure we were compliant, reaching out to schools as product listings were updated, and delivering orders promptly. • Cross-trained in following departments: Purchase Orders, Order Confirmations, Invoicing, Receiving, Inventory, Purchasing. Developed documentation to ensure new employee training was consistent. Show less



triOS College Business Technology Healthcare

• Canada
• Higher Education
• 100 - 200 Employee

• Business Applications Instructor

  • Aug 2014 - Dec 2016

  London, Canada Area Instructor in the Core Microsoft Office applications (Beginner, Intermediate, and Advanced Word, Excel, PowerPoint, Access, and Outlook). Also teaching Business Communications and Office Procedures. • Taught Microsoft Office 2010 and 2013 to post-secondary students at Beginner, Intermediate, and Advanced levels. Taught other classes as required, (Business Communications and Office Procedures) whilst maintaining high standards and expectations. • Motivated students to achieve Microsoft… Show more Instructor in the Core Microsoft Office applications (Beginner, Intermediate, and Advanced Word, Excel, PowerPoint, Access, and Outlook). Also teaching Business Communications and Office Procedures. • Taught Microsoft Office 2010 and 2013 to post-secondary students at Beginner, Intermediate, and Advanced levels. Taught other classes as required, (Business Communications and Office Procedures) whilst maintaining high standards and expectations. • Motivated students to achieve Microsoft certification-level standards, and sustained student average of 90% across all classes, compared to the 60% pass requirement. • Used innovative teaching techniques and research to engage with students, including creating supplemental printouts, in-class quizzes and games, and supplemental group and individual training sessions as required, e.g. formulas and functions. • As Keyboarding Captain, responsible for enrollment and participation in elective keyboarding program across the campus. Sent weekly report to Head Office, and increased students’ accountability by hosting a weekly drop-in session and implementing a weekly report with instructors from other faculties. Show less



STAPLES Canada

• Canada
• Retail
• 700 & Above Employee

• Technician Consultant

  • Mar 2011 - Jul 2014

  London, ON Resident Technician Consultant • Drove technology repairs from weekly average of $800 to $1800 at London location and doubled weekly tech sales to average $1200 at Kitchener location. • Strengthened sales from $60 to over $110 per customer, by building trust and integrity with customer base. • Improved average service turnaround time from 6 days to 2. • Diagnosed desktops and laptops, removed infections, reinstalled Windows, Mac, and Android operating systems, installed hardware and… Show more Resident Technician Consultant • Drove technology repairs from weekly average of $800 to $1800 at London location and doubled weekly tech sales to average $1200 at Kitchener location. • Strengthened sales from $60 to over $110 per customer, by building trust and integrity with customer base. • Improved average service turnaround time from 6 days to 2. • Diagnosed desktops and laptops, removed infections, reinstalled Windows, Mac, and Android operating systems, installed hardware and software, placed orders for hard-to-find parts, configured customers systems. Computer Sales Consultant • Balanced running the tech center and sales floor in Kitchener location and prioritized responsibilities in a high-energy environment. • Met sales quotas, answered customer queries and made recommendations, handled cash transactions, developed skills and certifications with co-workers, executed planograms, booked in customer computers. • Represented store at nationwide technology conference learning about upcoming products, services, and promotions, and created detailed presentation for coaching peers. Show less



OnTech Computers

• India
• Information Technology & Services

• Manager

  • Apr 2008 - Feb 2011

  Kitchener, ON • Established service performance standards for all services offered, created structure for co-op students adjusting for age and skill level. • Coordinated sales training for staff through external resources, organized annual fundraising and marketing events with local businesses, negotiated contracts, and affiliated company with Chamber of Commerce, CFIB, Kitchener DBA, and RCC.



The Working Centre

• Canada
• Community Services
• 1 - 100 Employee

• Computer Instructor

  • Sep 2005 - Apr 2008

  Kitchener, ON • Coordinated classes of up to 16 students at a time; developed original workbooks, homework, and exercises to support in-class training, ensured support and resources were available for all students.