Experience

ETM Group London

• Hospitality
• 100 - 200 Employee

• Sales and Events Manager

  • Jul 2022 - Present

  • Be confident working within a multi-site role• Proficient with Collins system• Be fully versed in all manner of pre-booked sales and be proficient at dealing with enquires• Supervise and guide sales and events executives • Have a proactive approach to sales and is able to seize every sales opportunity as well as actively search for potential sales• Have the ability to work independently within a very fast paced environment• Be skilled at writing proposals and confident in negotiating with all levels of clients.• Be experienced in creating, implementing and delivering a sales and events plan to achieve pre-booked sales targets.• Have experience creating and executing a sales and events business plan for the venue, based on the area strategy, detailing clear targets and objectives for oneself and the sales team. Show less

• Senior Sales and Events Executive

  • Nov 2021 - Jul 2022

  • Ensure maximum ‘enquiry to booking’ conversion rates.• Work towards personal targets outlined by Area Sales Manager• Be able to report on personal performance and venue performance.• Be able to present a weekly overview of upcoming bookings • Work strategically with area sales manager to deliver targets.• Build function sheets where needed• Get signed contracts for larger events/ create invoices• Understand how the system auto-books and assist in the flow of these bookings • Understand how to create and pull invoices, event sheets, kitchen sheets, place cards etc.• Be responsible for chasing outstanding deposits and pre-orders etc• Be the point of contact for phone calls/emails • Perform client show rounds, articulating the USPs of the venue• Edit proposal templates to create bespoke packages.• Regularly update the venue team with upcoming bookings and key dates. • Present clear function sheets 7 days ahead to the operations team.• Ensure a smooth delivery of all events through liaising with all departments.• Build relationships with local businesses to generate new customers and encourage repeat visits.• Be responsible for gathering guest feedback to better guest experiences.• Assist in the planning and delivery of showcases and similar events to show off our venues, working to key client attendance targets.• Update images in back of house to best sell your venue• Suggest ways to drive more revenue e.g packages/offers • Continually build and validate a database of useful contacts.• Create and execute a local business plan to drive revenue • Undertake pro-active work weekly, reaching out to past bookers, key contacts, local businesses, lost enquiries etc.• Understand the capabilities of other venues within the ETM group, to refer business to alternative venues. Show less



Institute of Government & Public Policy

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Event Coordinator

  • Jul 2021 - Nov 2021

  • Provided beginning-to-end event management; planning and scheduling of virtual events, overseeing the smooth operation of the day and post-event, and associated budget monitoring • Carried out speaker and exhibitor tutorials, showing them how to access various features beforehand, all prepped for the event day. • Managed sponsors/exhibitors - ensuring collateral sent fit the spec and was received in time. These had to then be uploaded to the virtual platform and CRM for delegates to access. • Built, overseen, chaired and hosted online events/courses through virtual events platform (Eventsair). • Established strong working relationships with customer and suppliers, including professionally managing calls and emails as their first point of call • Professionally handled delegate queries, including creating communications and dealing with online and face-to-face queries. • Collaborated with Marketing and Content teams to ensure that events and courses were promoted effectively, reviewing and proofing print digital marketing materials. • Managed content websites, software and systems – ensuring all written copy, material and product related information was correct • Drove improvement by coming up with suggestions to enhance the events success • General support for the Events and Content team in managing portfolio of producing live, online and hybrid events / courses Show less



University of Hertfordshire

• United Kingdom
• Higher Education
• 700 & Above Employee

• Community Engagement Champion

  • Nov 2020 - Feb 2021

  • Individually looked after and made calls to assigned 60 Level 4 students every week and ensured they were correctly enrolled, connected to the right support and felt part of the community as they started their first year. • Dealt with oral and written queries from students. • Helped promote and connect students to societies, events and learning opportunities. • Promoted the Mental health resilience questionnaire where the importance of mental health was highlighted to students through calls made individually. • Triaged problems that were highlighted by the students (e.g., mental health, medical issues, accommodation issues, timetabling issues, COVID-19 related problems, financial issues, part-time work, academic skills support, etc.) provided advice through personal experience where relevant and directed them to the appropriate department for further help. • Contacted module leaders to give them updates on students, hence kept them informed. • Maintained excel data in line with GDPR. Show less



International Students House (London)

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Events and Travel Intern

  • Aug 2019 - Aug 2020

  • Organised, administrated, promoted, and supervised ongoing social and cultural programmes for students from universities all over London. • Numerous individual projects were undertaken, abiding by ISH's health and safety policy. • Worked with external stakeholders and negotiated fair deals with suppliers. • Maintained great partnerships with students and universities from around London through planned events and networking days at various universities. • Administration and promotion of events done through carrying out market analysis after which appropriate marketing initiatives and advertisements had to be positioned. • Analysed students post feedback surveys on events and travel trips and made appropriate suggestions to tailor-make and tweak trips and events so students receive an excellent customer experience in the future. • Assisted with the administration of the Travel Club booking activities, accommodation and transport, record keeping and publicity. • Group lead on trips both domestic and international. • Distribution and display of promotional material were carried out. • Planned welcome and training weekends for the Resident assistants. • Liaised with the Resident Assistants for internal/ external activities and met students requests for events and travel. • Minute taking at meetings and coming up with an action plan along with the team to combat issues raised. • Ensured students were well informed on the events, workshops, and travel opportunities through appropriate media channels. • Ensured invoices and receipts were filed correctly. Made sure monthly expenditures were recorded onto excel spreadsheets and cross-referenced it with monthly bank statements to ensure that the data was accurate which was then sent to the dean for approval. • Possessed in-depth knowledge about the company which helped during answering queries over phone and email. • Acted as a representative of the events team and International Students House. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Nov 2015 - Sep 2019

  • Worked at the tills and on drive-through taking orders and handling cash whilst taking orders on drive-through which helped me develop my multi-tasking skills as well as taught me to work in a fast-paced environment where food had to be checked before it was handed over to the customer, ensuring the right food was given out in the perfect condition. • High-quality food had to be prepped and delivered with a high level of attention to the safety measures that had to be adhered to. • Taught new crew members various procedures and ways of working in McDonald's this taught me the ability to work collaboratively with others, I also had to be patient and build up leadership and management skills. • Maintained Cleanliness and Hygiene by ensuring the highest standard of cleanliness was kept which showed my strong personal integrity to undertake work. • Stocked up the cupboards during and after a busy period and helping stations that required help which showed me possessing the attitude of enjoying helping others as well as being a self-starter. Show less



Brook Street

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Agency Receptionist

  • Nov 2018 - Jul 2019

  • Possessed the ability to quickly adapt to the procedures of the various places sent to cover. • Dealt with front desk duties such as speaking with customers, handling phone calls, and providing a presentable service. • Took bookings, helped customers and carried out administration tasks. • Communicated with suppliers and customers over the phone, by letter or by email. • Support the sales team and promote products when required. • Greet the clients who came in by offering tea/ coffee and biscuits and provide excellent and polite services throughout. Show less



ESSENTIAL EVENTS HIRE LTD

• United Kingdom

• Work Placement

  • Apr 2017 - Apr 2017

  • Helped with the admin work such as keeping records of expenditures for every month and tracking the deposits required from various clients. • Foreshadowed the event manager while she liaised with external suppliers. • Ensured event supplies were maintained and stored correctly. • Helped set up a wedding venue. • Helped with the admin work such as keeping records of expenditures for every month and tracking the deposits required from various clients. • Foreshadowed the event manager while she liaised with external suppliers. • Ensured event supplies were maintained and stored correctly. • Helped set up a wedding venue.



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Work Placement

  • Apr 2016 - Apr 2016

  Foreshadowed a travel agent and learnt how they multi-task in the following areas • Managed various tasks such as speaking to the client as well as communicating with the providers in order to give the customer tailored and personalised service. • Learnt the skill of upselling products on offer and various ancillary services. • Researched various destinations prices, customs, etc, to advise customers on dos and don'ts of the trip. Foreshadowed a travel agent and learnt how they multi-task in the following areas • Managed various tasks such as speaking to the client as well as communicating with the providers in order to give the customer tailored and personalised service. • Learnt the skill of upselling products on offer and various ancillary services. • Researched various destinations prices, customs, etc, to advise customers on dos and don'ts of the trip.