Experience

Tamworth Enterprise College

• Primary and Secondary Education
• 1 - 100 Employee

• Learning Support Assistant

  • Oct 2015 - Present

  This job role involves working directly with a visually impaired year 11 student. My role is to aid the student to learn as effectively as possible both in group situations and individually. I Clarify and explain instructions, ensure suitable equipment is available for both written and practical tasks, assist in speech, language and written tasks, aid concentration to finish work set and ensure her wellbeing at school and all needs are met as outlined by the SENCo and Staffordshire County Council. This is a temporary contract and is to finish at the end of June 2016. Show less



Birlea Furniture Ltd

• Invoice & Credit Administrator

  • Oct 2011 - May 2015

  This Job Role Involves: • Managing customer accounts • Building strong relationships with customers • Invoicing customer deliveries and providing credit notes for return items • Communicating with customers to enquire for payment dates • Providing invoices to customers with information on payment due dates • Interacting with different customers in different ways to gain the most advantageous outcomes • Working with colleagues to provide customers with the best service • Reporting to the office manager and company directors • Providing strong customer satisfaction • Working with monthly targeting and always working at my very best to ensure these are met • Opening new company accounts and providing customers with details of their credit limit along with working closely with them to ensure their account is always up to date. This job has provided me the ability to work closely with large customer accounts and gain the positive outcomes that come with good organisation and strong customer relationships. I enjoy being able to take control of a task along with working closely with colleagues to push the company forward and maximise profits. I believe solid communication within an office environment is the key to success and also provides staff motivation when all are included. I believe the skill set I have built up throughout my time within this job role can be positively transferred and produce strong outcomes to a range of tasks set. Show less



Greggs

• Food & Beverages
• 700 & Above Employee

• Senior Sales

  • Oct 2010 - Oct 2011

  This role involves: • Customer service • Cash handling • Placing orders for stock • Dealing with incoming and outgoing products • Stock take • Dealing with customer complaints • Managing the store • Managing groups of team members This role has provided me with a vast amount of management experience. I have been able to integrate the skills gained from my Sociology degree into the working environment and create a well-motivated atmosphere in which a team perform well. This has also given me an insight into the aspects of how a business operates by managing the financial budgets and the organisation of product launches. I thoroughly enjoy managing a team especially when a diverse range of personalities are involved. A successfully performing team for me is one of the most rewarding aspects of this job role. Show less



Clinton Cards Plc

• Sales Assistant

  • Oct 2006 - Sep 2010

  This role involved: • Customer service • Cash handling • Placing orders for stock • Dealing with incoming and outgoing products • Stock take • Dealing with customer complaints • Delivering daily takings to the bank This job has given me the ability to be able to carry out retail roles confidently and made me aware of the importance of customer service and the impact it can have on a store environment. My time at Clinton Cards has allowed me to complete my bronze and silver training awards and I am also the customer service guru. This role included motivating staff members to carry out good standards of customer service in order to increase the number of customers and boost the sales per head with add on sales. Show less