Experience

NetSuite

• United States
• Software Development
• 700 & Above Employee

• Business Development Manager

  • Aug 2022 - Present



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Outdoor/Ontech Smart Services Sales Team Manager

  • 2020 - Sep 2022

  • Manage a high-performing sales team with up to 20 Sales Associates who take 100% inbound phone calls skilled in Outdoors Sales, Google Sales, Ring Sales, Ontech Sales, and ADT Sales.• Proactively train and develop Sales Account Executives to drive increases in performance while upselling products and services to customers on incoming calls. • Train other Outdoors/Ontech Team Managers on best practices, including sale skills, for the vendor site in San Salvador.

• Retention Team Manager

  • 2019 - 2020

  • Manage a high-performing, 100% inbound call team comprised of as many as 12 people that were skilled in Loyalty, Price Value, Movers, and Hopper Upgrade. • Proactively trained and developed Sales Account Executives to drive increases in performance and save, commit, and cancel customers' accounts as needed. • Continually analyze live calls to provide real-time feedback on the proper way to handle customers in a professional manner.

• Base Camp Acquisition Team Manager

  • 2016 - 2019

  • Spearheaded and led the Basecamp program that included 34 high-performing agents that piloted the Frontier Sales transfer calls. • Presented to Vice Presidents, Executives, and other associates from the Corporate Office on the introduction to inside sales and commission structure and answered questions after members listened to inbound sales calls. Notable achievements while in the position included:- Promoted 4 sales associates to Team Manager Positions and 2 Sales Associates to positions to the Meridian Office based on performance.

• Acquisition Team Manager

  • 2016 - 2016

  • Managed and developed a high-performing team comprised of 17 agents for Direct Sales through a committed approach to training and coaching. • Set individual and team-related goals, providing the motivation to drive overall goal achievement.• Continually analyze live calls and provide real-time feedback and drive performance improvements.

• Inside Sales Agent

  • 2015 - 2016

  • Served as a dynamic, results-driven sales professional, creating sales talent to cultivate strategic sales relationships, increase the customer base, and maximize account sales. • Highly skilled in communicating effectively with potential customers, peers, and upper management. • Delivered results that met/exceeded targeted goals, built professional relationships with a diverse customer base, maximized sales opportunities, and presented a professional sales image. • Leveraged Business-to-Customer (B2C) sales skills and talents with comprehensive knowledge in brand imaging and product presentations, promotions, and pricing to deliver positive outcomes.Notable achievements while in the position included:- Qualified as a Platinum Member 4 times since hired dated.