Experience

Symphony HRS

• Malaysia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Trainer

  • Feb 2012 - Present

  - As a helpdesk Trainer I am responsible to train any new hires who join the helpdesk. - Provide soft skills training,product and system training to new hires. - Set assessments papers and monitor the progress of new hires. - To provide external training for new clients who employ symphony to handle their human resource solutions. - To train other departments on the usage of V helpdesk. - To train existing helpdesk staff to handle Employee Self Service



Prudential Assurance

• Malaysia
• Insurance
• 700 & Above Employee

• Call Center Executive

  • Feb 2009 - Feb 2012

  - Handle enquries from Customers and financial consultants in regards to insurance related matters. - Supported the claims line and answered claims enquiries from both customers and financial consultant. - Cross Skilled to the advisor hotline to handle policy servicing and new business. - Performed Out bound calls to call for outstanding requirements in order to incept the policies and also to notify on fund changes. - Handled emails in to assist the correspondence department. - Trained new Customer service officers who were cross skilled to claims. - Did documentation for claims module to enable the training to be successful. - Handled training for new hires and supported them until they hit the floor Awards obtained: - Received a star award for year 2010 - Ms Healthy for Jan- June 2011 & July 2011- Septmber 2011 - Employee of the month for July 2011 - Best employee Jan 2010 - June 2010 - Ms Heathy for Jan 2010 to Dec 2010 - 100 % attendance for second quarter 2009



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Call Center Agent

  • Sep 2006 - Feb 2009

  1.Attached to English team supporting Singaporean customers for Mainframme,As 400 Server,RS6000 and printers. 2.Despatching out call directly from Malaysia to engineers in Singapore. Communicating directly with ASEAN customers especially Singapore end user such as UOB Bank, DBS Bank, MAS, Ministry Of Home Affairs, House Development Board to name a few. 3. Cordinate and schedule the activities of the engineers under my platform. 4.Prepare daily assigning report to be submit to Singapore management team for monthly report 5. Receive incoming call from ASEAN country and help customers to login a report for all IBM products such as server family(X Series, Intellistation, P Series, I Series, Z Series-mainframe), workstation & notebook, Banking/Point of sale(ATM machines, cash register, printers, pinpad, magnetic stripe), Networking(LAN device, CISCO product, IP phone, router, switch and ect), Software and middle ware such as AS400, AIX0, Websphere, DBA2 and MQ series. 5.Prepare quotation for labour charges & parts pricing for out of warranty machines. 6.Was chosed as 3rd runner up for agent of the Month for September.