Experience

Altron Nexus

• South Africa
• Telecommunications
• 100 - 200 Employee

• Key Account Manager

  • Aug 2019 - Present

  • Network Cold Call and create new prospective customer base • Identify target markets • Correctly identify customers’ needs, through engagements at all levels, workshops and road mapping • Coordinate meetings with technical subject experts within Altech and the customer’s organization • Ability to close business • Build solid relationships with customers and manage accounts, with the aim of growing the business, being the key support and trusted advisor in the link between the company and the customer • Able to create and present solutions to all levels using all resources available to them • Preparation and submission of RFP’s / Proposal’s / Tenders / Proof of concept documents, ensuring accuracy of submission solution and pricing • Coordination of Proof of concept / Try and buy opportunities • Providing regular updates to Sales Management and track wins and losses. • To conduct loss reviews and consolidate findings • Compile and submit weekly visitation plan and reviews of previous week. • Continuous maintenance of Salesforce; update and maintain, records of all opportunities and customer visits • Participate in company and group exhibitions, conferences and events • Entertaining customers as required Product Suite : Voice, Internet, Security, Hosting, Microsoft Product Suite, IP, MPLS, SD WAN, DWDM,DMR, Tetra, WIFI, LTE, IOT, Telemetry, SCADA, Safe & Smart City concepts, Nokia products, CISCO, RUKUS, Hytera Show less



Liquid Intelligent Technologies

• Mauritius
• Telecommunications
• 700 & Above Employee

• Key Account Manager

  • Feb 2015 - Aug 2019

  • Knowledge of the Enterprise and Government Selling, K12, ICT, e-Learning and • Telecommunications Industry • Ability to generate leads within Public and Enterprise Sector for Educational Content, • Skills Development Programs, Basic Education Schools Solution and Neotel Telecommunications Solutions. • Optimise results from on-going assessment with the objective of creating client loyalty and guaranteeing future sales through cross selling across Public and Enterprise Business • Verticals. • Understand competitor services in the market • Analysis of the client’s profitability so as to implement appropriate sales actions. • The ability to engage on a consultative selling and business solution crafting approach; • Secure, develop and maintain client relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account; • Expand our market share of wallet within assigned accounts by developing and following specific account plans and by providing customers with creative and mutually beneficial proposals and ideas; • The ability to negotiate with and sell to senior-level executives, management and staff within the assigned accounts; • Assist with the preparation of contractual agreements and ensure terms are adhered to; • Effectively solve problems and manage risk to ensure achievement of targets; • Prepare presentations, proposals, account plans, contact reports as necessary; • Evaluate and document partnerships, ensuring all activity is recorded accurately on the CRM • Tool SFDC; • Provide reports and analysis as required; Show less



Altech Autopage Cellular

• Key Account Manager

  • Aug 2013 - Jan 2015

  • Meet all aspects of Sales targets • Consistently driving all the business sales objectives of voice, data, neotel, broadband and least cost routing • Upsell within existing client base • Actively develop and maximise retention and growth opportunities across the existing base • Support and develop new products and services • Completing of monthly retention and value added service proposals • Assist and resolve all client queries within 6 and feedback to all parties • Set proper client expectations • Remain accountable for effectively managing customer base • Secure and develop relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account. • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue • Manage weekly/monthly call cycles with all customers Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements whereby each client receives a bespoke service • Compiling Monthly Sales and Account Management Reports • Effective Diary Management • Churn management and maintaining overall business churn strategy • Perform quarterly account reviews on all customer accounts • Perform walkabouts on strategic accounts • Manage all repair phones and loan phones for customers • Update and maintain client records on RSS/SSS and CRM System • Adhere to national business sales policy • Attend weekly/daily sales meeting • Attend network and supplier training sessions • Engage with clients on different levels(verbal,face to face, written) • Attention to detail • Good relationship builder Show less



Cisco

• United States
• Software Development
• 700 & Above Employee

• Virtual Business Manager

  • Dec 2012 - Aug 2013

  Function Partner LED only role Responsible for retiring a legal bookings in the Partner LED GTM Through a defined list of named Partners in territory Execute on territory plan defined with TBM/aligned field sales team Build, drive and close funnel with partners Support named partners on sales on all products Act as focal point for partners. Leverage and share available intelligence to drive growth Ensure Cisco share of wallet in reseller base aligning with Cisco Dedicated Cisco account manager to a database Face to face customer engagement with Cisco and partners RTC(reason to call) – Cold calling on weekly basis on specific Product campaigns to partners, end users and distributers Products Unified Computing system, Collaboration, Borderless networks Show less



Nashua ECN now Nashua Communication

• Midrand

• Account Manager

  • Jul 2010 - Nov 2012

  Maintain existing corporate client base Cross sell the products to new and existing clients Upgrade client base Retention of clients Conducting savings analysis on a monthly basis and, load balancing on a monthly basis Conducting cross package analysis and advise clients Analyze Telkom Accounts Reply to emails within 24 hours,return calls,minutes of meetings 8 client visits per week Adhere to all company policies and procedures Proper planning around all activities in the work day Major LCR base conversion Cold calling on daily basis to grow revenue and Nashua margins Providing reports to the management team (weekly and monthly) Products Neotel Prime, Neotel Light, Neodata, Neoflex Voice, VOIP, LCR, Other Voice and Data Products Show less



MTNSP

• Sandton

• Account Manager

  • Jun 2008 - Jun 2010

  Function Establish the parameters and needs for the SME market Develop and grow existing accounts through retention strategies Seek and acquire new accounts specifically in the competitor arena Prepare and manage quotations Weekly and monthly reporting on sales activities Maintain a level of product knowledge pursuant to SME market Conduct customer needs analysis and action recommendations Familiarization of competitors Perform duties over and above account management Show less



Storm Voice and Data

• Woodmeade

• Account Manager

  • Oct 2006 - Jun 2008

  Cross sell the products to new and existing clients Upsell the products to new and existing clients Retention of clients Renewal of contracts of existing clients Presentations to various levels of management Conducting savings analysis on a monthly basis Conducting cross package analysis and advise clients accordingly Providing reports to the management team Training and facilitation of the various products Keep up with competitor trends Keep up with market trends Show less