Patient Service Representative

• Oct 2022 - Present

Medical Receptionist

• Feb 2022 - May 2022

Assistant Restaurant Manager

• Oct 2021 - Feb 2022

Oversee and support the operations to ensure profitability and an enjoyable dining experience. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. Maintain and ensure compliance to established food quality and standards. Coordinate with General Manager for everyday operation and maintain financial and administrative records. Ensure compliance with prescribed standards and local state and federal laws in labor costs, and guest relations. Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity. Show less

Guest Services Manager

• Apr 2019 - Jul 2021

Assist in day to day operations. Responsible for overseeing and coaching team members and ensuring our guests have the best possible experience. Responsible for bookkeeping, assisting corporate in launching new programs, scheduling, labor management, inventory control, assist in HR duties. Assist in day to day operations. Responsible for overseeing and coaching team members and ensuring our guests have the best possible experience. Responsible for bookkeeping, assisting corporate in launching new programs, scheduling, labor management, inventory control, assist in HR duties.

Operations Manager

• Oct 2016 - Sep 2018

Managed 3 departments. Responsible for overseeing and coaching team members. Forecast & plan goal success. Book personal training sessions with each membership sold. Plan events accordingly (in house plus travel). Inventory control and management. Marketing. Payroll. Assistant to President/CEO.

Front Desk

• Jan 2016 - Oct 2016

Customer Experience Specialist

• Apr 2015 - Sep 2015

Employed as a Customer Experience Specialist Accept incoming calls from our customers who are wanting to file a claim. Primarily file claims, via SalesForce, on mobile devices and tablets, occasionally laptops File claims for our resellers customers (Costco, Sam’s Club, eBay, etc) Recommend the best option for the customer that best fits their lifestyle but keep in mind what works for the company as well. Employed as a Customer Experience Specialist Accept incoming calls from our customers who are wanting to file a claim. Primarily file claims, via SalesForce, on mobile devices and tablets, occasionally laptops File claims for our resellers customers (Costco, Sam’s Club, eBay, etc) Recommend the best option for the customer that best fits their lifestyle but keep in mind what works for the company as well.

Manager On Duty

• Nov 2012 - Apr 2015

Employed as a front desk manager. Check in members. Customer service. Place orders for accessories, maintenance supplies, drinks, bars, supplements, retail, etc. Accept deliveries from Coca-Cola, UPS, FedEx, etc. POS (cashier). Accept payments for membership (Cash, check, credit card and debit card). Record any maintenance that needs to be done within every part of the facility. Collections. Bank deposits. Process cancellations and freezes for members. Be the communication between the member and corporate services. Payroll (Empower), run payroll report Inventory Member servicesEmployed as a front desk manager. Check in members. Customer service. Place orders for accessories, maintenance supplies, drinks, bars, supplements, retail, etc. Accept deliveries from Coca-Cola, UPS, FedEx, etc. POS (cashier). Accept payments for membership (Cash, check, credit card and debit card). Record any maintenance that needs to be done within every part of the facility. Collections. Bank deposits. Process cancellations and freezes for members. Be the communication between the member and corporate services. Payroll (Empower), run payroll report Inventory Member services Show less