Jesica Hicks
Licensed Real Estate Broker at Fay Ranches- Claim this Profile
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Topline Score
Bio
Vincent Cowles
Jesica is an extremely talented customer service, operations, and sales support professional. She is proactive, has a superior work ethic, and performs well as both an individual contributor and as part of a team. Her no-nonsense leadership style is a breath of fresh air and effectively adds value to the organization and gets the most out of the people she leads. I highly recommend Jesica Hicks.
Elizabeth Daymond-Oas
In the 6 months I've worked with Jesica, she has provided exceptional support to me and the sales team. Her willingness to always help, prompt follow-through and effective leadership make her an asset to the team. Coming from the buying world and into the wholesale side of the business, she has been very helpful in sharing her knowledge and years of experience with me. She has also been very successful at training and providing support to our team in utilizing our ERP system. I have enjoyed working with Jesica and believe that her knowledge, experience and enthusiasm for success would make her a great fit for any company interested in hiring her.
Vincent Cowles
Jesica is an extremely talented customer service, operations, and sales support professional. She is proactive, has a superior work ethic, and performs well as both an individual contributor and as part of a team. Her no-nonsense leadership style is a breath of fresh air and effectively adds value to the organization and gets the most out of the people she leads. I highly recommend Jesica Hicks.
Elizabeth Daymond-Oas
In the 6 months I've worked with Jesica, she has provided exceptional support to me and the sales team. Her willingness to always help, prompt follow-through and effective leadership make her an asset to the team. Coming from the buying world and into the wholesale side of the business, she has been very helpful in sharing her knowledge and years of experience with me. She has also been very successful at training and providing support to our team in utilizing our ERP system. I have enjoyed working with Jesica and believe that her knowledge, experience and enthusiasm for success would make her a great fit for any company interested in hiring her.
Vincent Cowles
Jesica is an extremely talented customer service, operations, and sales support professional. She is proactive, has a superior work ethic, and performs well as both an individual contributor and as part of a team. Her no-nonsense leadership style is a breath of fresh air and effectively adds value to the organization and gets the most out of the people she leads. I highly recommend Jesica Hicks.
Elizabeth Daymond-Oas
In the 6 months I've worked with Jesica, she has provided exceptional support to me and the sales team. Her willingness to always help, prompt follow-through and effective leadership make her an asset to the team. Coming from the buying world and into the wholesale side of the business, she has been very helpful in sharing her knowledge and years of experience with me. She has also been very successful at training and providing support to our team in utilizing our ERP system. I have enjoyed working with Jesica and believe that her knowledge, experience and enthusiasm for success would make her a great fit for any company interested in hiring her.
Vincent Cowles
Jesica is an extremely talented customer service, operations, and sales support professional. She is proactive, has a superior work ethic, and performs well as both an individual contributor and as part of a team. Her no-nonsense leadership style is a breath of fresh air and effectively adds value to the organization and gets the most out of the people she leads. I highly recommend Jesica Hicks.
Elizabeth Daymond-Oas
In the 6 months I've worked with Jesica, she has provided exceptional support to me and the sales team. Her willingness to always help, prompt follow-through and effective leadership make her an asset to the team. Coming from the buying world and into the wholesale side of the business, she has been very helpful in sharing her knowledge and years of experience with me. She has also been very successful at training and providing support to our team in utilizing our ERP system. I have enjoyed working with Jesica and believe that her knowledge, experience and enthusiasm for success would make her a great fit for any company interested in hiring her.
Credentials
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Oregon Real Estate License
Oregon Real Estate Agency
Experience
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Fay Ranches
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United States
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Real Estate
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1 - 100 Employee
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Licensed Real Estate Broker
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Mar 2017 - Present
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Brokers Assistant
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Aug 2015 - Feb 2017
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AUGUST ACCESSORIES, Inc./AUGUST HAT COMPANY
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service Manager
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Nov 2012 - Oct 2014
Work closely with all levels of company management to help ensure the goals and objectives of the company are met as they pertain to Customer Service. Develop and establish procedures and policies. Provides the sales team with the necessary support to maintain and improve customer satisfaction Leads Customer Service team in all critical department functions. Solves customer/consumer problems in a customer focused and effective manner in accordance with the company’s core values. Monitors programs and procedures to ensure on-time delivery and customer satisfaction. Sets performance standards to meet service goals of company Coaches Customer Service Team in order to achieve high performance. Implemented and created monthly reporting tool. Show less
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7 For All Mankind
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United States
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Retail Apparel and Fashion
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500 - 600 Employee
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International Customer Service & Export Supervisor
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Apr 2011 - Oct 2012
Manage customer service activities for all international distributors and subsidiaries. Prepare export documents (SLI, AES, Certificate of Origin, NAFTA, TPL, Commercial Invoices, NGC).Work with Credit Department on issues involving letters of credit, standby letters of credit and wire transfers.Oversee all international drop shipments.Work closely with Compliance Manager to ensure best practices within international shipping.Weekly Reporting (shipping forecast, on-time rate, open orders, month end reconciliation).Coordinate international sample shipments and documentation. Show less
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Retail Coordinator
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Feb 2010 - Apr 2011
Manage all orders for 7 For All Mankind Retail Stores (E-commerce, 30 Full Price doors, 8 Outlet doors)Work closely with Retail Buyer on shortages, productions delays, dropped stylesReview 7 For All Mankind daily sales flash (net sales vs. store plan)Provide Retail Department with weekly production updatesWork with Production Department to receive priority cuts on time for monthly floorsetWeekly Reporting (weekly shipping plan, unconfirmed bulks, open orders, cancellation analysis) Show less
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OluKai
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United States
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Spectator Sports
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100 - 200 Employee
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Customer Support Rep II
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Sep 2006 - Feb 2010
Assisted in establishing Customer Support Department Created Customer Service Manual Managed all EDI functions and data received Direct communication and support for major accounts and independent sales representatives In-House sales support Process orders, return authorizations, credit memos and invoices Assisted in establishing Customer Support Department Created Customer Service Manual Managed all EDI functions and data received Direct communication and support for major accounts and independent sales representatives In-House sales support Process orders, return authorizations, credit memos and invoices
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Loomworks Apparel/PJ Salvage
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Irvine, CA
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Customer Support
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Sep 2004 - Sep 2006
Process orders, return authorizations, credit memos and invoices Direct communication and support for major accounts and independent sales representatives In-House sales support Communicate with other departments (credit, purchasing, warehouse) in a timely manner to resolve any customer service related problems or requests Provide customers and sales reps with updated and accurate availability information Process orders, return authorizations, credit memos and invoices Direct communication and support for major accounts and independent sales representatives In-House sales support Communicate with other departments (credit, purchasing, warehouse) in a timely manner to resolve any customer service related problems or requests Provide customers and sales reps with updated and accurate availability information
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Education
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UC Irvine
Criminology, Law & Society
Community
